The Customer Quality Resident acts as a first contact for the customer and production sites in case of quality problems and escalations on a daily basis.
Tasks & Responsibilities:
- Maintains internal & external Customer Portal Management
- Supports deployment of LEONI quality strategy based on customer requirements
- Participates in Quality meetings with the customer
- Supports at customer process audits and production process and product approval (ppa) within an OEM account
- Supports at customers in problem solving and follow-up of containment & rework actions
- Supports to organize and follow-up rework/sortings
- Supports Supply Chain in case of logistics complaints by customer e.g. transport, packaging, change of sequencing, etc. and proposes solutions such as substitution (rework)
- Supports model year changes, technical changes and sampling process by OEM customers i.e. organization and follow-up activities
- Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills Omnitracker e.g. Complaints portal of LEONI; i.e. start and final closing of complaints
- Supports the ordering of material for customer repair and own stock
- Organize meetings with LEONI production plants for follow-up with claims
- Proficient Spanish
- Engineering degree
- 5-7 years of experience in a similar position
- Proven knowledge on Compliant Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, Quality tools and techniques
- Knowledge on Analysis/Analytical Methods, Presentation skills, 5S, Customer support, customer specific requirements, data analysis, define, measure, analyze, improve and control.
- Experience in automotive industry, harness makers is a plus.
- Assertive communication skills, proactive, decision making and service attitude
Benefit offerings to be discussed throughout interview process.
People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.
LEONI Wiring Systems, Inc.
