Import Operations Manager

Leading Freight Forwarder / NVOCC/ Customs House Broker/ Tank Container Operator, with locations in 24 countries and over 3000 employees strong, is seeking a highly motivated and organized individual to fill the position of Import Operations Manager in our Jersey City, NJ Office.

The ideal candidate is a strong leader with freight forwarding and customs processing experience who thrives in a fast-paced environment and is committed to operational excellence and customer satisfaction

What You’ll Do: 

• Oversee daily U.S. import operations across Ocean, Air, and Ground, ensuring timely and accurate shipment processing.

• Manage U.S. Customs Brokerage activities and ensure compliance with CBP, FDA, USDA, EPA, DOT, C-TPAT, ISF, ACE, and other applicable regulations.

• Lead, coach, and develop import operations and brokerage teams, including workload planning, performance management, and training.

• Coordinate with overseas offices, agents, carriers, vendors, and customers to ensure smooth cargo movement and high service levels.

• Resolve escalated operational issues, delays, exceptions, and claims while maintaining strong customer relationships.

• Monitor KPIs, SLAs, and operational performance, identify opportunities for process improvements, and increased efficiency.

• Ensure accurate documentation, billing coordination, recordkeeping, and audit readiness.

• Support customer meetings, new business opportunities, system enhancements, and continuous improvement initiatives.

• Responsible for managing the daily operations of the Import Department to ensure excellent customer service, compliance, and profitability.

• Manages employees in the Import Department. Is responsible for the overall direction, coordination, and evaluation of these units.

• Ensure compliance with company quality standards, including ISO 9001/14001, C-TPAT, and Responsible Care requirements

What We're Looking For: 

• Bachelor’s degree or equivalent experience.

• 5+ years of experience in freight forwarding, import, customs brokerage, or international logistics.

• 5+ years of Supervisory experience

• Strong leadership and people management skills 

• Excellent problem-solving and decision-making abilities 

• Strong customer service and communication skills 

• Excellent organization and time management 

• Ability to work effectively in a fast-paced environment 

• Strong attention to detail and quality focus

• Team-oriented and collaborative

• Commitment to compliance and continuous improvement 

• Strong business acumen and cost awareness 

• Proficiency in Microsoft Office, especially Excel and Outlook.

Why Join Us? 

You’ll have the opportunity to make a meaningful impact by improving operational performance, building strong customer relationships, and contributing to business growth.