Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.
Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.
Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues.
Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.
Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
Document client interactions, sales endeavors, and growth metrics to inform strategic direction.
Achieve or exceed targets related to account growth and upsell according to plan.
Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.
Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.
Proactively monitor and report client KPI and success metrics
Other duties as assigned.
Professional Skills
Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.
Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.
Financial analysis capabilities to make informed decisions based on financial data and profit margins.
Conflict resolution expertise to address and resolve potential disputes effectively.
Technical proficiency or awareness of the tools and techniques used in multifamily renovations.
Time management skills ensuring efficient handling of multiple accounts and projects.
Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.
Role Specific Skills
Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.
Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.
Financial analysis capabilities to make informed decisions based on financial data and profit margins.
Conflict resolution expertise to address and resolve potential disputes effectively.
Technical proficiency or awareness of the tools and techniques used in multifamily renovations.
Time management skills ensuring efficient handling of multiple accounts and projects.
Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.
Minimum Qualifications
A minimum of 5 years in roles related to account management or sales
Additional considerations made for experience focusing on property management
Other Relevant Qualifications
Have a comprehensive grasp of the residential single-family rental landscape, understanding its intricacies and demands.
Strong business acumen with an in-depth understanding of customer needs and pain points related to property management, renovation and maintenance operations.
Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Lessen makes caring for, and improving real estate properties simpler, faster, and better through best-in-class, fully outsourced, and on-demand property services. For commercial and residential properties, we deliver faster renovations and turns, hassle-free maintenance, reduced issues through preventive maintenance, and capital projects that are on time and on budget, all while improving the experience of tenants/residents. 𝗪𝗵𝗼 𝘄𝗲 𝘀𝗲𝗿𝘃𝗲 Our customers include distributed real-estate portfolio owners and managers in both commercial and residential markets. In commercial markets, we serve distributed properties such as commercial banks, healthcare, retail, grocery, REITs, telecommunications, logistics, and industrial businesses. Our residential customers include owners/operators of single-family home portfolios, multi-family units, home builders, and warranty providers. 𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗯𝘆 𝘁𝗲𝗰𝗵 -- 𝗽𝗲𝗿𝗳𝗲𝗰𝘁𝗲𝗱 𝗯𝘆 𝗽𝗲𝗼𝗽𝗹𝗲 Lessen's technology suite, One by Lessen™ connects clients with property owners and our network of over 30,000 vendors in over 55 trades. One by Lessen helps clients manage work orders, streamline processes, and control costs. It enables improved communications through user-friendly mobile apps for operations, tenants/residents, and vendors that shorten repair times, and optimize projects. Lessen's professional field project managers offer boots-on-the-ground services and streamlined processes that leverage Lessen's network of service professionals in over 100 markets nationally. We help our customers overcome labor shortages, reduce headcount and overhead, and grow and scale their businesses. Both clients and vendor affiliates also benefit from our supply chain and buying power to secure project materials at lower costs. Lessen LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more, please visit http://www.lessen.com.