📍 Location: Ho Chi Minh City, Vietnam
🗣 Language Requirement: Chinese (Fluent) + English
💰 Salary: Starting from 800 UZS (increases by 50 UZS up to 4 times per month, capped at 1000 UZS)
Job Responsibilities
I. User Inquiry & Customer Service
- Respond to player inquiries regarding bonuses, promotions, and accounts via live chat, phone, and social media.
- Guide users on bonus rules, eligibility criteria, and usage processes.
- Deliver accurate, professional, and friendly customer service to enhance user satisfaction.
II. Issue Handling & Follow-Up
- Record customer feedback and handle issues such as bonus discrepancies and promotional disputes.
- Investigate complex cases and escalate to relevant departments when necessary.
III. Account & Process Support
- Assist users with account-related concerns including login issues, deposits/withdrawals, and bonus status.
- Stay updated on platform promotions and policies to provide precise information.
IV. Promotion & Campaign Support
- Introduce ongoing promotions and bonus offers to users.
- Guide customers through participation processes to maximize engagement.
V. Service Quality & Data Management
- Accurately record customer interactions and resolutions in the system/database.
- Monitor user satisfaction and collect feedback to improve service quality.
VI. Customer Relationship Management
- Maintain daily communication with existing customers.
- Build strong relationships to ensure customer retention and loyalty.
Requirements
- Chinese speaker (mandatory) with good English communication skills.
- Strong communication and problem-solving abilities.
- Customer-oriented mindset with attention to detail.
- Ability to work in a fast-paced environment.
Why Join Us?
- Competitive and structured salary growth.
- Dynamic international working environment.
- Opportunity to develop customer service and communication skills.
📩 Apply now to join our growing team!
