Customer Solutions Executive

LetsGetChecked are looking to hire a Customer Solutions Executive to join our team.

We are looking for a customer oriented individual with a great attitude, who is highly organised and self-motivated.

You will be a member of the primary contact team for customers interested in the products and services we offer and so an interest in healthcare is important.

What will I be doing?

• Answering incoming calls and responding to customer’s emails and online chat queries
• Providing product and service information to customers
• Managing and resolving customer issues
• Identifying and escalating customer issues to management
• Engaging in up-selling and add on sales in your interactions with customers
• Documenting all call information according to standard operating procedures
• Recognising, documenting, and alerting the management team of trends in customer queries
• Completing call logs and reports
• Other duties as assigned

• Bsc in Business or buiness related field
• Fluent English
• Customer Service orientation
• Strong interpersonal skills
• Ability to communicate clearly and effectively
• Patience and attentiveness
• Organisational skills
• Attention to detail and accuracy of work
• Problem analysis and problem-solving
• Professional at all time

What skills are a bonus?

• Fluency in a second language
• Healthcare background

What competencies are required?

• Initiative
• Analytical Thinker
• Teamworker
• Project Management skills
• Innovation

What are the benefits of working with LetsGetChecked?

• The successful applicant will work as part of a focussed team, where no two days are the same and there are opportunities for success.
• Work in a fast-paced and rapidly expanding Healthcare and Technical company with a clear focus on personal health improvements
• Free testing kits monthly to monitor your own health
• Competitive salary
• Tax Saver

What are the job specifics?

• Location: Dublin – Dun Laoighre
• Duration: Full time – Permanent
• Start Date: ASAP