PORTER JOB DESCRIPTION – FOR INTERNAL USE
Our Vision: To give rise to lifelong memories
Our Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.
Every day, we strive to embody our company’s five core values:
- Welcome All- We are all in it together
- Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
- Lead with Heart- We operate with empathy and integrity
- Rise Up- We take initiative to make things better
- Savor It- We are present and find the fun!
THE ROLE: PORTER
Porters play an essential role in ensuring the cleanliness and organization of our bakery.
Porters support the overall operations by maintaining a clean and safe environment for both customers and staff, which supports the team in daily operations. Porters understand that a clean and safe space is the foundation for any workplace.
What We’re Looking For
- Strong attention to detail and high standards for cleaning, maintaining cleanliness in all areas
- Self-motivated and take pride in cleanliness and maintenance
- Strong communication & interpersonal skills; team-oriented with a positive attitude
- Maintain a high level of professionalism and care: be adaptable, flexible, and patient
- Must be reliable, responsible, and punctual
- Be open to feedback and committed to continuous improvement
Job
Responsibilities:
PEOPLE
Team Collaboration:
- Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
- Display a strong sense of teamwork: Work collaboratively with team members to ensure cleanliness in the store
- Communicate effectively with team members and management
- Participate in team meetings and contribute to a positive work environment
Communication
- Facilitate open, clear, and timely communication with your team members and management
- Ask questions or request clarification when necessary
Training and Development:
- Complete your required role training and apply all skills learned to your position
- Stay up to date on MIX: complete ALL new modules for current and new product launches and operating procedures
- Participate in training sessions to improve skills and knowledge
- Stay informed about new products, procedures, and promotions
Brand Ambassadorship:
- Embody and promote the values and standards of Levain Bakery.
- Foster a positive and inclusive work environment that encourages teamwork and excellence.
CUSTOMER
Customer Service:
- When in customer areas, greet customers with a warm and welcoming demeanor
- Foster a customer-focused culture within the bakery, where every team member prioritizes the customer experience
OPERATIONS
Store Maintenance
- Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces, throughout the shift
- Sweep floors and sidewalk, mop, and dust areas where needed
- Communicate any maintenance issues to management
Washing & Sanitizing
- Wash, sanitize, restock dishes, trays, baking tools, and other supplies
- Follow health and safety guidelines to ensure a safe environment for customers and staff: Ensure all surfaces, floors, and equipment are clean and sanitized
Opening & Closing Duties
- Assist with the setup and breakdown of bakery displays and equipment
- Clean, sanitize, and maintain anti-fatigue floor mats
- Empty trash in bathrooms, workstations, and customer-facing areas throughout the day
- Maintain cleanliness inside waste bins
Inventory Management
- Assist in restocking and organizing inventory and adhere to guidelines given from
Cookie Lead or management
Receiving & Deliveries
- Assist with receiving and organizing deliveries, ensuring proper storage of dry and refrigerated goods
Operations
- Support the team in daily operations, including light food preparation and packaging as needed
Waste Management
- Empty trash in bathrooms, work stations, and customer-facing areas throughout the day
- Maintain cleanliness inside the waste bins
Requirements
- Previous custodian or porter experience in F&B or retail is preferred
- Open availability: ability to work mornings, nights, weekends, and holidays
- Ability to lift/push up to 50 pounds, including overhead
- Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
Compensation & Benefits
- $18-20.25/hour
- Health, Vision, Dental Insurance
- Employer-funded Healthcare Reimbursement Account
- Additional supplemental
benefits:
Commuter Benefits, Employee Assistance Program,
Bike-Share Reimbursement
- 14 Weeks Fully Paid Parental Leave
- One Week of Paid Time Off
- 401K with 3.5% Company Match
We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.
