What We’re Looking For
• People-forward attitude with exceptional customer service skills; Be proactive in assisting customers with a genuine passion for hospitality
• Strong communication & interpersonal skills; team-oriented with a positive attitude
• Maintain a high level of professionalism and care: be adaptable, flexible, and patient
• Must be reliable, responsible, and punctual
• Be open to feedback and committed to continuous improvement
• Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
• Strong attention to detail in customer interactions and product knowledg
What we’re looking for:
- Prior ecommerce, shipping, or production experience a plus, but not required; for the right person, we’re more than happy to teach
- Delight for organization – you are someone who alphabetizes and color codes in their sleep!
- Customer service skills – you enjoy helping our customers get Levain cookies to their home, office, or event, whether it is 4 or 4,000
- Proficiency in Microsoft Office and the ability to learn new computer systems/programs quickly
- Passion for what you do – you take pride in playing a behind the scenes operational role and understand the positive impact your work can have on someone’s day
- Adaptability and flexibility – you recognize that in the food and shipping industries, anything can – and will – happen and you’re able to calmly spot and troubleshoot issues
- Eye for detail – you sweat the small stuff; it’s important to you that the favors and gift boxes you make are accurate and aesthetically appealing
- Collaborative spirit and commitment to Levain’s core values – you’re a team player and willing to lend a hand and elevate those around you. You add your own individuality to an already positive and -uplifting work environment. A good sense of humor doesn’t hurt, either!
