Job Title: Department Manager
Reports to: Store Manager, Assistant Manager, Floor Manager
Status: Non-Exempt
Summary
The department manager is responsible for the smooth operations of their assigned department(s) within the store. This person is accountable for merchandise availability, department standards, and customer service within the assigned area. The department manager will utilize product knowledge to support sales as well as teach, direct, and support other employees.
Essential Duties and Responsibilities
- Greet all customers with a smile and friendly attitude
- Show ownership of assigned department(s) by managing all aspects of the department(s) including, but not limited to: customer service, ordering, receiving, merchandising, executing displays and corporate guided sets
- Ability to anticipate product needs due to upcoming ads and/or promotions
- Communicate any challenges to the appropriate corporate category manager
- Ability to coordinate ordering from multiple avenues: auto orders, Lewis Distribution Center, direct from vendor, etc.
- Constantly check and rotate dated items and remove out dates (if applicable)
- Ability to learn the receiving process using invoices and verifying information
- Merchandise and stock product daily including any necessary cleaning and front facing
- Maintain a neat and clean work space
- Promote Lewis initiatives and represent Lewis in a positive manner to our customers and communities
- Perform additional duties as assigned by management
Employee Role Expectations
- Must be neat and clean in appearance
- Eagerness to help customers with a positive and friendly attitude
- Strong organizational skills, attention to detail, and ability to multitask
- Must be a self-starter
- Willingness to take direction when needed
- Ability to maintain composure when dealing with challenging situations
- Ability and desire to learn new skills
- Ability to complete any necessary paperwork accurately and timely
- Ability to effectively communicate with employees across the company such as part time employees up to corporate team members
- Dependable in attendance and job performance
Qualifications
- High school diploma or equivalent required (or in progress)
- Ability to handle transactions accurately and responsibly
- Excellent communication skills and problem solving skills
- Basic math and computer skills
Physical Requirements
- Must be able to stand and remain stationary for long periods of time in addition to moving about the sales floor to access product from varying height levels
- Must be able to constantly operate a cash register
- Ability to lift/move items up to 10 lbs constantly, up to 20 lbs frequently, and up to 50 lbs occasionally with or without accommodation
Benefits (Full-time employees)
- Medical, dental, and vision insurance
- HSA, FSA, LPFSA options
- Voluntary options: life, long-term disability, life/long-term care hybrid, cancer, critical illness, accident, identity theft protection
- Employee discount
- Retirement savings (401k)
- Paid Time Off (PTO)
- Paid volunteer time
- Company paid short term disability
- Company paid life insurance
- Discounted logowear
- Employee Assistance Program
Benefits (Part-time employees)
- Employee discount
- Retirement savings (401k)
- Paid Time Off (PTO)
- Discounted logowear
- Employee Assistance Program
