Monitor and track the status of all POD documents for completed deliveries.
Ensure PODs are returned within the agreed KPI:
Local deliveries: Within 3 days from the delivery date.
Outstation deliveries: Within 5 working days from the delivery date.
Follow up with drivers, transporters, operations teams, and branches to recover outstanding PODs.
Verify PODs for completeness, accuracy, customer stamps, signatures, and any required supporting documents.
Maintain accurate and systematic filing of physical and electronic POD records for easy retrieval.
Ensure all POD documents comply with company procedures, audit requirements, and customer service agreements.
Support internal and external audits by providing POD records and related documentation when required.
Coordinate with the billing team to ensure PODs are available for timely invoice processing.
Respond promptly to customer requests for POD copies and delivery confirmation.
Update POD tracking reports and maintain records of outstanding and overdue PODs.
Escalate delayed or missing PODs to the supervisor for immediate action.
Identify and recommend process improvements to enhance POD turnaround time and document control.
Perform other administrative and operational tasks assigned by the supervisor or manager.
Key Performance Indicators (KPI)
Achieve POD return within:
3 days for local deliveries
5 working days for outstation deliveries
Minimize outstanding and overdue PODs.
Maintain accurate POD records with zero major audit findings.
Ensure timely support for customer POD requests and billing requirements.
Adhere to company and customer documentation compliance standards.
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