We’re looking for friendly, driven people to join our Customer Service Team in Łomianki, Poland!
The role incumbent is responsible for supporting Customer Service operations through process analysis, testing of new systems and process improvements prior to implementation, and identifying operational issues impacting order management activities.
The role provides operational support to Customer Service teams by monitoring process performance, reporting system and process defects, preparing management reports and presentations, and contributing to continuous improvement initiatives.
The required outcome is to ensure efficient Customer Service processes, successful implementation of changes, and a high-quality customer experience.
Join our friendly, international team and help us deliver "Science for a Safer World". We look forward to hearing from you!
Our values
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
#scienceforasaferworld
Job details are sourced from the employer's original posting.
Open job postingAbout the company
LGC Ltd ( www.lgcgroup.com ) is an international life sciences company working with customers in the government, academic, pharmaceutical, agricultural biotechnology, food, environment, security and sports sectors. LGC’s Grant Management Group (GMG) manages a number of research funding programmes on behalf of government departments and other large national health bodies, to improve NHS patient health and care. At the National Institute for Health and Care Research (NIHR) we enable and deliver world-class research that transforms people’s lives, promotes economic growth and advances science. We manage public investment in excess of £550 million per annum and provide bespoke expertise to charitable and commercial organisations to get the most out of their research funding. The NIHR Central Commissioning Facility (CCF) in Twickenham, based at LGC Ltd ( www.lgcgroup.com ), is one of NIHR’s Coordinating Centres and manages a number of research funding programmes on behalf of NIHR and the Department of Health and Social Care (DHSC). This role is based in the Systems Team at Twickenham.