HireFT
Browse JobsHow it worksPricingAboutSuccess Stories
    Back to jobs
    LG

    LGC Group

    Life Sciences

    Customer Service Representative L2

    Manchester, United StatesHybridFull-timePosted 2d ago
    All LGC Group jobs

    Job description

    As a Customer Service Representative, you will be responsible for meeting customers’ requirements by completely and correctly communicating their needs. They will also ensure order processes are supported with accuracy, speed, and efficiency.

    What you’ll do

    • Work with the Customer Service team on specific order support projects
    • Organizing and dispersing customer inquiries
    • Ensure order specific requirements are promptly communicated to appropriate departments
    • Prepare and provide documents based on customer requests.
    • Ensure orders are correct and up to date
    • Identify improvement opportunities and participate in establishing the department's performance metrics and CI programs
    • College Diploma in science, business or customer service
    • Commercial experience working in customer service or similar roles preferred
    • Experience using an ERP system such as Service Cloud would be an asset

    What we offer (US based-employees):

    • Competitive compensation with strong bonus program
    • Comprehensive medical, dental, and vision benefits for employees and dependents
    • FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
    • Deductible Buffer Insurance and Critical Illness Insurance
    • 401(k) retirement plan with matching employer contribution
    • Company-paid short- and long- term disability, life insurance, and employee assistance program
    • Flexible work options
    • Pet Insurance for our furry friends
    • 8 weeks of Parental Leave for qualifying life events
    • PTO that begins immediately
    • Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!

    ABOUT LGC:

    LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

    OUR VALUES

    • PASSION
    • CURIOSITY 
    • INTEGRITY
    • BRILLIANCE
    • RESPECT

    EQUAL OPPORTUNITIES 

    LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

    For more information about LGC, please visit our website www.lgcgroup.com

    #scienceforasaferworld

    Job details are sourced from the employer's original posting.

    Open job posting
    LG

    About the company

    LGC Group

    LGC Ltd ( www.lgcgroup.com ) is an international life sciences company working with customers in the government, academic, pharmaceutical, agricultural biotechnology, food, environment, security and sports sectors. LGC’s Grant Management Group (GMG) manages a number of research funding programmes on behalf of government departments and other large national health bodies, to improve NHS patient health and care. At the National Institute for Health and Care Research (NIHR) we enable and deliver world-class research that transforms people’s lives, promotes economic growth and advances science. We manage public investment in excess of £550 million per annum and provide bespoke expertise to charitable and commercial organisations to get the most out of their research funding. The NIHR Central Commissioning Facility (CCF) in Twickenham, based at LGC Ltd ( www.lgcgroup.com ), is one of NIHR’s Coordinating Centres and manages a number of research funding programmes on behalf of NIHR and the Department of Health and Social Care (DHSC). This role is based in the Systems Team at Twickenham.

    View all LGC Group jobs
    Industry
    Life Sciences
    Open roles
    127

    Interested in this role?

    Apply with HireFT

    Free to start — no card required.

    Your fit

    How well do you match?

    Sign in to see how your résumé lines up with this role.