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    LG

    LGC Group

    Life Sciences

    Customer Success Representative

    Lystrup, DenmarkHybridFull-time1+ yrs experiencePosted 3w ago
    All LGC Group jobs

    Job description

    In this role, you will manage and process customer orders, respond to inquiries, and coordinate closely with internal teams to ensure accurate and timely delivery. You will maintain high standards for service quality, documentation, and compliance while supporting day‑to‑day operational needs.

    Key Responsibilities:

    • Respond promptly and professionally to inquiries regarding pricing, availability, order status, and shipping information
    • Act as the internal voice of the customer and ensure needs are communicated clearly across departments
    • Process customer orders and ensure specifications, pricing, product details, and delivery information are complete and accurate
    • Direct customer requests to the appropriate internal teams and track follow‑up
    • Acknowledge orders, communicate changes, provide updates, and manage backorders
    • Use the sales order entry system to ensure accurate customer information and interpret quotes, promotions, and credit policies
    • Follow service quality and order accuracy standards, departmental SOPs, and training guidelines
    • Comply with ISO 13485, ISO 9001 quality management system requirements
    • Perform additional tasks as needed to support business operations
    • Minimum 1 year of experience in customer service or a related field, ideally in biotechnology or manufacturing
    • Experience with ERP systems (Salesforce preferred)
    • Strong computer literacy, especially with Microsoft Word, Excel, and PowerPoint
    • Effective time‑management and organizational skills
    • Excellent English written and verbal communication abilities
    • Intermediate Danish (B1/B2) is required
    • Strong multitasking, problem‑solving, and prioritization skills
    • Ability to work independently and collaboratively with minimal supervision
    • Professional judgment, discretion, and ability to handle confidential information
    • High accuracy, attention to detail, and customer‑focused mindset
    • Ability to work effectively in a fast‑growing and complex environment
    • Demonstrated initiative and strong customer service orientation
    • Alignment with LGC values: passion, curiosity, integrity, brilliance

    ABOUT LGC:

    LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

    OUR VALUES

    • PASSION
    • CURIOSITY
    • INTEGRITY
    • BRILLIANCE
    • RESPECT

    EQUAL OPPORTUNITIES

    LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

    For more information about LGC, please visit our website www.lgcgroup.com

    #scienceforasaferworld

    Job details are sourced from the employer's original posting.

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    About the company

    LGC Group

    LGC Ltd ( www.lgcgroup.com ) is an international life sciences company working with customers in the government, academic, pharmaceutical, agricultural biotechnology, food, environment, security and sports sectors. LGC’s Grant Management Group (GMG) manages a number of research funding programmes on behalf of government departments and other large national health bodies, to improve NHS patient health and care. At the National Institute for Health and Care Research (NIHR) we enable and deliver world-class research that transforms people’s lives, promotes economic growth and advances science. We manage public investment in excess of £550 million per annum and provide bespoke expertise to charitable and commercial organisations to get the most out of their research funding. The NIHR Central Commissioning Facility (CCF) in Twickenham, based at LGC Ltd ( www.lgcgroup.com ), is one of NIHR’s Coordinating Centres and manages a number of research funding programmes on behalf of NIHR and the Department of Health and Social Care (DHSC). This role is based in the Systems Team at Twickenham.

    View all LGC Group jobs
    Industry
    Life Sciences
    Open roles
    127

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