Description
Join a hands-on, milestone-driven Claims Apprenticeship designed to prepare you for a career in casualty claims. Over 6–12 months, you’ll complete a flexible, goal-based program combining classroom training, on-the-job assignments, one-on-one mentoring, and real claim work. Successful completion prepares you to move into a Claims Resolution Specialist role or other claims opportunities.
Program highlights
- Duration: 6–12 months (flexible, hybrid, based on milestone completion)
- Schedule: Part-time or full-time options; progress is milestone-based so participants can advance as they demonstrate competency
- Training: Comprehensive classroom and practical training, job shadowing and one-on-one mentoring
- Compensation: Competitive paid apprenticeship and eligibility for company benefits as applicable
- Career path: Clear progression to Claims Specialist roles and support for licensing and development
What you’ll do (Key responsibilities)
- Manage, investigate, and resolve assigned claims within established authority levels. Including but not limited to Auto Accidents
- Gather information from policyholders, claimants, witnesses, and third parties (appraisers, medical providers, repair shops) to evaluate coverage, liability, and damages
- Review medical records, police reports, and other documentation to assess claim severity and determine appropriate reserves
- Negotiate settlements with claimants and attorneys; arrange expert inspections and coordinate ancillary resources as needed
- Identify suspicious claims and refer to Special Investigations Unit (SIU); identify third party subrogation opportunities
- Maintain accurate and timely claim files, status reports, and documentation in claims systems
- Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.
Training & support
- Licensing Training (state adjuster licensing requirement assistance where applicable)
- Structured curriculum combining technical skills (coverage analysis, state tort basics, reserving, evaluation, negotiation) and soft skills (communication, empathy, customer service)
- One-on-one mentoring from experienced claims professionals and regular milestone assessments with trainer and coach support
- Hands-on scenario-based exercises in and exposure to leadership and cross-functional teams
- Continuous learning journey provided for enhancing Casualty skills
What we offer
- Paid apprenticeship with competitive compensation
- Mentorship, career development, and individualized mobility plans
- Support for licensing and tuition reimbursement for approved educational needs
- Access to health and wellness benefits (as applicable), and paid leave
- Opportunity to convert to a full-time Claims Resolution Specialist or other roles upon successful completion
How the milestone-based progression works
- You’ll advance by completing a sequence of competency milestones (knowledge assessments, demonstrated task performance, quality reviews) rather than strict calendar time
- Typical milestones include coverage & liability evaluations, reserves setting, independent file management, negotiation simulations, and compliance/ethics checkpoints
- The program is flexible: apprentices who demonstrate competency early can complete the program in ~6 months; others may take up to 12 months to meet all milestones
How to apply: Submit your resume and a brief cover letter describing your interest in claims and your availability. Candidates who meet the basic criteria will be invited to complete a virtual interview and skills assessment.
Equal opportunity statement: We are committed to creating a diverse and inclusive workplace and encourage applicants of all backgrounds to apply. Reasonable accommodations are available upon request during the selection process.
Pursue a meaningful career helping people recover after loss — apply for the Claims Apprenticeship today.
Qualifications
What we’re looking for
- High school diploma or GED required (no bachelor’s degree required)
- 0–2 years of professional experience; customer service, legal, medical, or investigative experience a plus
- Strong written and verbal communication skills; ability to present information clearly, concisely, and professionally with appropriate empathy
- Solid analytical, investigative, negotiation, and time-management skills
- Detail-oriented and able to thrive in a fast-paced, customer-focused environment
- Demonstrates change resiliency and a growth mindset by adapting quickly to shifting claim priorities, seeking feedback, and proactively pursuing learning opportunities to improve processes and outcomes.
- Permanent authorization to work in the United States and ability to obtain required state licensing where applicable
- Comfortable using standard office software and learning claims management systems
