The Library Operations Supervisor supports the day-to-day operations of Palmdale City Library. This position supervises staff, helps maintain consistent service and efficient workflows, and works with library leadership to identify and address operational needs. The supervisor promotes excellent patron service, staff development, clear communication, and a welcoming environment for the community.
This position reports to the Library Director.
- Hours per Week: 40 hours
- Employment Status: Full-Time
- FLSA Status: Non-Exempt (Hourly)
PRIMARY RESPONSIBILITIES
An individual must be able to perform each essential duty and responsibility satisfactorily.
- Supervise assigned staff, including scheduling, coaching, training, and providing feedback on performance.
- Monitor daily library operations and help ensure appropriate staffing, service coverage, and completion of assigned work.
- Support the hiring, onboarding, and training of new employees in partnership with library leadership and Human Resources.
- Identify staff training needs and help deliver training on library procedures, customer service, technology, and safety practices.
- Communicate expectations and operational updates clearly and model professionalism, teamwork, and compliance with library policies.
- Help develop, maintain, and implement library procedures and consistent, efficient workflows.
- Address patron concerns and support staff in resolving service issues.
- Collect operational statistics and prepare reports as requested.
- Work with library leadership, vendors, LS&S departments, and other partners to resolve operational issues.
- Support emergency preparedness, incident response, and a safe environment for staff and patrons.
- Stay informed about community needs and recommend improvements to library services.
- Keep the Library Director informed of emerging concerns, recommend solutions, and follow through on assigned actions.
- Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
- Perform other duties as assigned.
