JOB SUMMARY
The Supervisor role is a senior role and will supervise Library Associate 1s and 2s. The primary responsibility is at the circulation desk, providing excellent customer service handling and overseeing the opening of accounts, placing holds, processing interlibrary loans, handling fines, processing lost materials and problem-solving patron accounts.
Hours per Week: 40
PRIMARY RESPONSIBILITES
An individual must be able to perform each essential duty and responsibility satisfactorily.
- Provides customer service to patrons by greeting, providing tours and assisting patrons in all areas of the library
- Supervise junior Library Associates which includes managing performance, evaluation, interviewing/hiring, training and approving timesheets
- Work closely with Librarians and library management to plan, implement and promote programming activities
- Processes newly acquired library materials, including all identifying stamps, labels, RIDF and covers
- Inform library patrons of rules of conduct as necessary, and enforce those rules when appropriate
- Maintain circulation records and oversee the mailing of library materials to patrons in homebound or other programs
- Process damaged materials to ensure collections are maintained in a good condition
- Assist with library opening and closing procedures
- Support reference desk in assisting patrons with questions
- Coordinate volunteers and assign duties, providing necessary training with a passion for building and leading effective teams
- Effective listening and problem-solving skills, excellent planning and organizational skills
- Ability to embrace change, along with the ability to strategize
- Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
- Other duties as assigned
