Sr Service Support Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Service Contract Administration

A day in the Life:

• Impact customer happiness directly by meeting or exceeding customer’s expectations in all contact with internal and external interactions. Impacts upon the company’s achievement of Service plans and forecast by ensuring the timely and accurate processing of orders, contracts, tenders, service call, etc.
• Supports Tenders by collation of information from all relevant parties and provides timely responses to Public and Private tender invitations. Coordinates with internal departments (Service, Sales and Support) to gather relevant information and prepare tender submissions. Acts according to Company policies and procedures. Brings up Terms & Conditions issues to Finance/Legal when required. Supports the maintenance of tender documentation and contributes to continuous process improvements.
• Working with various internal tools including SAP, C4S, E1 and Microsoft tools
• Creating, amending and reviewing customer quotes
• Processing purchase orders by booking and invoicing service contracts
• Supporting the documentation of all processes
• Performing data maintenance in our ERP system

Keys to Success:

Education

• Bachelor’s degree or equivalent required.
• Computer literate – MS Office, Word, Excel, and PowerPoint. Must possess excellent administrative and interpersonal skills, with the ability to plan, prioritize, and manage multiple tasks. Teamwork and accuracy are critical.

Experience

• From 1-2 years of experience in a customer contact/order admin role supporting a sales team
• Preference to have experience working in a Tender Office or supporting public and/or private tenders is considered an advantage.

Knowledge, Skills, Abilities

• Fluent in English alongside Spanish and Italian
• Must be able to work as part of a team.
• Communicates with Managers and Team Leader daily, Sales and other functions as required.
• Communicates externally both verbally and in writing, at all levels, with the Division’s customers.
• Strong problem-solving skills and attention to detail
• Ability to adapt to changing priorities and handle time-sensitive requests
• Excellence in customer relationship management and professional communication

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.