Receptionist

Who We Are

People are our passion and purpose. Come work where you are appreciated for who you are—not just what you can do. Lake Cumberland Regional Hospital is a modern, state-of-the-art, 295-bed acute care facility offering advanced specialty services, including a neurosurgery program with Spine Center accreditation.

Where We Are

The City of Somerset blends southern hospitality with abundant recreational opportunities, including a 65,000-acre lake with 1,200 miles of shoreline. Somerset hosts nationally recognized performing and visual arts, concerts, and community events.

Why Choose Us

• Health (Medical, Dental, Vision) and 401(k) benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package
• Employee Assistance Program (mental, physical, and financial wellness)
• Tuition Reimbursement/Assistance for qualified applicants
• Professional development and growth opportunities
• And much more

Position Summary

The Receptionist provides administrative support and performs clerical, customer service, and non-technical duties within assigned practices or departments. This role serves as a key point of contact for patients, staff, and external partners.

Reports To  Office Manager, Supervisor, or Department Director

FLSA Status Non-exempt

Education

• High School Diploma or equivalent (preferred)
• Associate’s Degree (preferred)

Required Skills

• Strong critical thinking and decision-making abilities
• Ability to work independently with minimal supervision
• Ability to function effectively in a fast-paced, sometimes stressful environment
• Strong communication and organizational skills
• Ability to handle sensitive and confidential information

Essential Functions

• Prepare statistical reports and perform clerical duties such as:
  • Managing incoming/outgoing mail
  • Maintaining filing systems and databases
  • Typing correspondence and documents
  • Copying, scanning, and faxing
• Greet visitors and communicate with patients, providers, and departments
• Answer, direct, and manage phone calls and messages
• Organize, coordinate, and schedule meetings and appointments
• Maintain a clean and organized office environment; monitor and order supplies
• Respond to information requests and inquiries
• Coordinate workflow and maintain records of office activities
• Perform basic accounting functions such as:
  • Processing invoices
  • Making deposits
  • Managing petty cash (if applicable)

Non-Essential Functions

• Perform other duties as assigned
• Participate in staff meetings, in-services, and committees
• Adhere to hospital policies and procedures
• Work scheduled shifts, including overtime if required
• Accept call schedules as directed
• Maintain a professional appearance in accordance with dress code

Work Environment & Demands

• Serves both internal staff and external customers, clients, and contractors
• Regular access to sensitive and confidential information
• Requires the ability to work under pressure and respond appropriately

EEOC Statement

Lake Cumberland Regional Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.