About Liferay
Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay’s all-in-one platform unites Liferay DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins.
But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!
About You and this Role
Liferay is seeking an Associate Sales Operations Analyst to join our Revenue Operations team in Tokyo, Japan. Based in one of Liferay’s key APAC markets, you will support the Japan sales team while contributing to global RevOps initiatives that span EMEA, Americas, and APAC. You are a detail-oriented, analytical thinker who thrives on making data clear, accurate, and actionable. As an Associate Sales Operations Analyst, you will play a key role in supporting the day-to-day operations of our regional sales and go-to-market systems. You approach operational challenges with a systems-thinking mindset, looking past temporary fixes to help build long-term data accuracy and scalable processes.
In this role, you will work closely with our regional teams under the guidance of the RevOps Manager for APAC. Your primary focus will be maintaining data integrity inside Salesforce, resolving operational bottlenecks, and continuously identifying manual tasks that can be streamlined through modern automation, CRM features, or AI productivity tools. This position is ideal for an early-career professional eager to master SaaS operational mechanics and champion workplace efficiency.
Key Objectives
Process Optimization & Workflow Automation
Support the mapping and documentation of local revenue operations workflows. Identify repetitive, manual tasks and suggest efficiency solutions using AI tools, CRM features, or basic automations to increase sales productivity.
CRM Administration & Data Hygiene
Execute daily tactical support, user access assistance, and regular data-auditing schedules within Salesforce. Lead regional data-cleaning initiatives to ensure the database remains a reliable source of truth.
Automated Reporting & Insight Visibility
Maintain and update routine operational reports and pipeline dashboards for regional stakeholders. Assist in migrating legacy, static spreadsheets into scalable, automated reporting formats to eliminate manual data prep
Frontline Cross-Functional Support
Serve as the first point of contact for day-to-day operations and tools inquiries from local Sales, Marketing, and Finance teams. Resolve standard support requests and escalate complex technical issues when necessary.
Compliance & Enablement Support
Track team adherence to global booking guidelines, discounting matrices, and sales policies. Support the rollout of system updates, operational documentation, and onboarding materials to drive regional tool adoption
Required Qualifications
Business-level fluency in English and Japanese to collaborate effectively with both local and global teams
- Strong analytical and problem-solving skills
- Strong communication skills with the ability to work cross functionally
Strong proficiency in Microsoft Excel or Google Sheets, including formulas, pivot tables, and data manipulation.
Curiosity for exploring modern productivity tools, such as basic automations, macros, or AI frameworks, to streamline daily tasks.
Preferred Qualifications
Bachelor’s degree in Business, Finance, Information Systems, or a related field
Experience in sales operations or revenue operations
- Familiarity with CRM systems (e.g. Salesforce)
Exposure to automation tools or workflow design
Experience working in a global or cross-functional environment
Familiarity with revenue and pipeline metrics (e.g., pipeline, ARR, conversion rates) and how they are used to track performance and support decision-making
Familiarity with BI tools (e.g., Tableau)
What We Offer
- Salary package w/ competitive benefits according to qualifications and experience
Opportunities to take responsibility, grow professionally, and Stay Nerdy - A positive and collaborative work culture
- Working at a leading open-source company
Equal Opportunities Employer - Statement
Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.
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