Customer Service Specialists

Prague, CzechiaRemoteContractPosted 3w ago

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Job description

Provide professional and courteous customer support in Russian and/or Ukrainian and English.
Assist customers with inquiries and provide clear, accurate, and timely resolutions.
Maintain high standards of customer satisfaction, quality, productivity, and punctuality.
Follow company policies, SOPs, and data security/confidentiality guidelines.
Participate fully in required training, quizzes, and live certification exams.
Proactively apply feedback and continuously improve performance.

Fluent in Russian and/or Ukrainian and English.
Previous customer service/support experience preferred.
Excellent verbal and written communication skills.
Strong customer-focused and professional approach.
100% attendance and strong punctuality are required.
Ability to successfully complete all training and certification requirements.
Quiet and reliable remote workspace with a stable internet connection.
Company-compliant Windows or macOS device:
- Windows 11 Pro, version 25H2 or newer
- macOS Sequoia/Tahoe or newer
Working webcam and microphone.
Ability to consistently meet performance targets, including CSAT 90.5%+, QA 90%+, CPH 6+, Occupancy 80%+ and Punctuality 95%+.

Fully remote opportunity
Must be able to work any shift as determined by business needs

Job details are sourced from the employer's original posting.

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About the company

Lifted, an Upwork Company™

An Enterprise client is seeking a Health Product Management (HPM) Technical Consultant to provide targeted technical assistance, quality assurance, and capacity strengthening across its Global Fund portfolio. Your inputs are essential during Global Fund application and grant-making processes and become particularly critical during grant start-up and early implementation. Our client implements programs supported by the Global Fund to Fight AIDS, Tuberculosis and Malaria (Global Fund) across diverse geographic and operational contexts.

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Industry: Health Product Management
Open roles: 318