Responsibilities:
- Provide customer service with clear, professional communication by responding promptly to customer inquiries in Korean and English
- Maintain punctuality and reliability by consistently meeting all scheduled work hours and meeting response time targets
- Deliver excellent support experiences
Success in This Role Requires:
- A quiet, reliable remote work setup with a stable internet connection
- A proactive attitude toward feedback and self-improvement
- Adherence to all data security and confidentiality guidelines
- Professional, courteous communication with team members and customers
- Full compliance with company policies and Standard Operating Procedures (SOPs)
Technical Requirements:
- You must use either a company-compliant Windows or macOS device for all work-related access and activities.
- Supported operating systems include Windows 11 Pro (patched to version 25H2 or newer) or macOS Sequoia/Tahoe or newer.
- Devices must have screen lock enabled with automatic activation after no more than 5 minutes of inactivity.
- Full-disk encryption is required at all times (BitLocker for Windows or FileVault for macOS).
- Antivirus/Endpoint Detection & Response (EDR) software and an active OS firewall are required.
- Secure Boot (Windows) or System Integrity Protection (macOS) must remain enabled.
- Devices that are jailbroken, rooted, or modified to bypass security protections are strictly prohibited.
- Use of virtual machines or virtualized environments is not permitted for BYOD contractor access.
- Windows devices must support Credential Guard / VBS security features when applicable.
Training Details (Mandatory)
- Schedule: Monday to Friday, 3:00 AM – 11:30 AM PST
- Duration: 2 weeks (Weekends off)
- Compensation: 50% of agreed hourly rate during training period
