JRSS NOC Technician

Responsible for performing and training team on the following

duties:

Execute network operations to include analysis of customer traffic across the MPLS and JRSS infrastructure.
Perform real-time customer failover to restore services during scheduled and unscheduled outages and maintenance actions.
Work directly with supported customers and peers to ensure maximum network availability to minimize or eliminate mission and operational impact.
Proactively monitor network alarms across platform specific network management tools.
Perform a variety of change management tasks which include hardware replacement, software configurations, and ASI management.
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
Assess and identify resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of following: routers, switches, routing protocols, MPLS, VPN technologies, IDS/IPS, proxies, packet capture, network taps, load balancing, firewalls, out-of-band management.