About LighthouseAI
LighthouseAI provides pharmaceutical state licensing software and services to pharmaceutical manufacturers, wholesale distributors, logistics companies, and pharmacies. The LighthouseAI product suite includes LighthouseAI Intelligence®, which uses artificial intelligence to automate compliance requirement research, and LighthouseAI Management® which enables maintenance. LighthouseAI creates a stress-free and streamlined state licensing experience with support from our expert industry veterans and professional solutions.
Application Specialists are responsible for interpreting complex licensing requirements, completing detailed licensing applications, communicating with licensing boards and clients, following up on outstanding items, and collaborating with multiple departments, including Project Management, QA, the Mailroom, and Accounting. The position also requires the ability to understand detailed instructions, prepare accurate documentation, and manage multiple priorities while maintaining a high level of accuracy.
Essential Duties and Responsibilities:
- Perform customer service and support the State Licensing department on day-to-day duties:
- Draft online and hard copy state pharmaceutical applications;
- License verification
- Review signed applications for accuracy and completion;
- Review outgoing and incoming physical mail (electronically if working remote);
- Address deficiencies highlighted by the Board on behalf of customer;
- Update internal database to reflect application progression;
- Maintain document repository of customer supporting documents, applications and deficiency correspondence;
- Administrative work (Administrative work (Proficiency with Adobe Acrobat Pro for editing and managing PDF documents. Proficiency with Microsoft Excel, Outlook, and Word);
- Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company and/or its customers.
Work Experience Qualification:
- Minimum of one (1) year of experience in regulatory affairs, licensing, or a related administrative field, preferably in the pharmaceutical, healthcare, or life sciences industries.
- Demonstrated experience with regulatory data entry, application processing, or compliance documentation.
- Familiarity with state or federal regulatory bodies, such as Boards of Pharmacy, DEA, or FDA, is a plus.
- Experience working in a high-volume, deadline-driven environment with a strong attention to detail.
- Prior experience using document management systems, customer relationship management (CRM) software, or licensing portals is preferred.
Other Qualifications:
- Advanced English proficiency (equivalent to CEFR C1/C2) both verbal and written, with the ability to craft professional emails and produce clear, well-structured documentation.
- Ability to interpret regulatory instructions and requirements and translate them into accurate application materials.
- Proficient in Microsoft Office Suite (especially Word, Excel, and Outlook); experience with PDF editing tools is a plus.
- Capable of handling sensitive or confidential information with discretion.
- Highly organized with the ability to prioritize and manage multiple tasks simultaneously.
- Self-motivated, adaptable, and comfortable working independently or collaboratively in a remote or hybrid environment.
- Demonstrated problem-solving ability and a proactive approach to addressing application deficiencies or process delays.
Compensation: 5,063,291.14 COP per month
Location: This position is remote and open to candidates located in Colombia.
Working Hours: Monday - Friday 8am - 4:30pm ET
Benefits: PTO and Paid Holidays
