Enhanced Shelter Case Manager

Enhanced Shelter Case Manager

Posted on: 07/17/2026
Location: Maureen Howard - Lakewood
Hours: Monday-Friday 8:30AM-5:00PM

Reports To: Supportive Services Manager

Pay Range: $29.20- $34.61 hourly

Position Type: Non-exempt, unionized position (OPEIU 8).

The Case Manager is responsible for securing permanent housing for people who were formerly experiencing homelessness, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, information and referral assistance, and coordination of community-building activities.

Responsibilities: 

• Build effective relationships with clients.
• Provide information and referrals to clients, including through distribution of written material.
• Maintain updated information tools for client use in accessing community resources.
• Formally and informally assess clients as to current level of functioning and social service needs.
• Offer case management for assigned clients.
• Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.
• Coordinate with local agencies to provide services that meet the needs of LIHI clients.
• Work collaboratively with Shelter Operations and Supportive Services staff to increase stability of clients.
• Organize and facilitate community events for residents to build community.
• Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for clients.
• Initiate and encourage client involvement in community-building activities, such as community meetings, meals, and support groups.
• Contribute to the development of a community that values cultural diversity.
• Participate in staff meetings and case conferencing.
• Report regularly to the Supportive Services Manager on programmatic issues.
• Maintain records of activities of clients with case management reporting- digitally and hard copy written documentation per policy.
• Complete other records and reports appropriate to the position as directed.
• Assist with preparation of spreadsheets, correspondence and reports as related to the Shelter programs.
• Participate in public policy advocacy efforts including recruiting clients to attend public meetings and testify at hearings.
• Helping establish community contacts.
• Foster a clean and safe environment.
• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
• Engage with assigned training and comply with training deadlines.
• Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
• Other duties as assigned.

Minimum Qualifications:

• Associate Degree in Social Work or related field with 3 years of experience with people experiencing homelessness, mental health, substance abuse.
• Able to read, write and speak in English, with excellent writing skills.
• Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports.
• Flexibility to work evenings.
• Knowledge of referral resources.
• Two years of case documentation experience.
• Background in case management, advocacy, or related career.

Preferred Qualification:

• Experience providing services to low-income and/or people experiencing homelessness.
• Bachelor Degree in Social Work or related field.
• CPR/First Aid certification.

Physical Requirements for this position can be found here.

Other Requirements: 

• Must have access to reliable transportation.
• Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance.
• Must be able to pass a driving record check.
• Must pass criminal background checks and drug screening.

Benefits for this position (pro-rated for part time employees)

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
• Employer-Paid Life and AD&D Insurance
• 401k offered for unionized employees (through OPEIU8)
• 403b offered for non-union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.