Job Description:
What This Role Is All About
We are looking for an experienced Infios WMS Technical Lead to lead the technical design, configuration, integration, support, and optimization of our warehouse management platform.
The role requires strong hands-on experience in Infios / Körber / HighJump WMS, good understanding of warehouse operations, and the ability to work closely with business, IT, vendors, and implementation partners to deliver stable, scalable, and supportable WMS solutions.
Your Key Areas of Focus
- Lead technical and techno-functional solution design for Infios WMS.
- Configure and support WMS workflows, business rules, RF processes, labels, reports, and warehouse transactions.
- Support core warehouse processes including receiving, putaway, replenishment, inventory control, picking, packing, shipping, returns, and value-added services.
- Own technical specifications, configuration documentation, process flows, and support runbooks.
- Work with integration teams on interfaces between WMS, ERP, TMS, warehouse automation, carriers, 3PLs, and partner systems.
- Support API, middleware, EDI/file-based, and event-driven integrations.
- Perform SQL-based troubleshooting, data validation, issue analysis, and root cause investigation.
- Support SIT, UAT, regression testing, mock cutovers, go-live, and hypercare activities.
- Provide SME-level support for complex production issues and guide L2 support teams.
- Drive incident resolution, RCA, corrective actions, release readiness, and production stability.
- Partner with business users, warehouse operations, IT teams, vendors, and implementation partners.
- Mentor junior team members and promote knowledge sharing across support and delivery teams.
Core Areas:
- Strong hands-on experience with Infios / Körber / HighJump WMS.
- Hands-on experience using Advantage Architect and Page Editor to design, develop, and deploy business requirement changes
- Hands-on experience with Bartender (label) & SSRS (SQL Server Reporting Services) design , development, and maintenance to support warehouse and operational printing /reports requirements.
- Good understanding of warehouse operations, inventory management, order fulfilment, logistics, and distribution centre processes.
- Experience in WMS configuration, workflow design, RF transactions, labels, reports, and operational controls.
- Strong SQL skills for troubleshooting, data analysis, and production issue resolution.
- Experience with ERP, TMS, carrier, 3PL, automation, and partner integrations.
- Working knowledge of REST/SOAP APIs, middleware, EDI/file-based integrations, data mapping, and interface troubleshooting.
- Experience in WMS implementations, enhancements, production support, go-live, and hypercare.
- Strong understanding of incident, problem, change, release, and service management processes.
- Strong communication, stakeholder management, and technical leadership skills.
What We’re Looking For
- Bachelor’s degree in Engineering, Information Technology, Computer Science, Supply Chain Management, or a related field.
- 12–15 years of experience in WMS, supply chain technology, warehouse operations, or enterprise application delivery.
- Minimum 5+ years of hands-on experience with Infios / Körber / HighJump WMS.
- Strong experience with Advantage Architect, Page Editor, Bartender (label design), and SSRS (report development).
- Experience working in global or multi-region warehouse and distribution environments are preferred.
- Experience with Boomi, NetSuite, Oracle, or similar enterprise platforms is an added advantage.
- ITIL, supply chain, or WMS-related certifications are preferred.
Extra Skills We’d Love to See
--
Get To Know Us
The world runs on connected devices. At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers.
We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.
To learn more about who we are, visit our website at www.likewize.com.
Where We Work
Our Chennai Centre of Excellence is located in the heart of Chennai’s premier IT corridor at Ramanujan IT City. Our workspace offers a modern, sustainable, and amenity-rich environment. The campus features LEED Platinum–certified buildings, beautifully landscaped courtyards, multi-cuisine food courts, gym facilities, banking services, and an international‑standard convention center—creating a seamless blend of productivity and wellbeing. Situated along OMR with easy access to the Taramani MRTS station and major city hubs, it’s a vibrant, connected destination for teams to do their best work.
