Job Description:
What This Role Is All About
We are seeking an experienced and results-driven Delivery Manager to join our Project Management Office (PMO) and lead strategic client implementations, programs, and business initiatives. This role is responsible for managing the full project lifecycle, from initiation through successful delivery, while ensuring alignment with business objectives, stakeholder expectations, and client commitments.
The ideal candidate is a highly collaborative leader with a strong background in project and program delivery, stakeholder management, governance, and continuous improvement. You will work closely with cross-functional teams, business leaders, and external clients to deliver complex initiatives that drive exceptional customer and business outcomes.
Your Key Areas of Focus
- Lead end-to-end project and program delivery, including initiation, planning, execution, governance, and closure.
- Provide leadership and coordination for internal and external project teams across multiple functional areas throughout the delivery lifecycle
- Develop and maintain comprehensive project plans, ensuring milestone achievement, timeline adherence, and dependency management.
- Define project scope and manage change requests to ensure alignment with business and client expectations
- Facilitate governance activities, including steering committee meetings, executive updates, and stakeholder communications.
- Identify, assess, and mitigate project risks while driving timely resolution of issues and escalations.
- Produce and maintain project documentation, status reporting, issue logs, action trackers, and meeting artifacts.
- Build and maintain strong relationships with clients, business stakeholders, subject matter experts, and external partners.
- Track and manage PMO objectives, key results, and delivery performance metrics to ensure successful project outcomes.
- Ensure compliance with governance standards, quality controls, and organizational project delivery frameworks.
- Drive continuous improvement initiatives that enhance project execution, operational efficiency, and stakeholder experience.
- Manage multiple concurrent projects while balancing priorities and resource requirements in a dynamic environment.
Qualifications for Success
Education & Experience
- Bachelor’s degree in Business, Information Technology, Project Management, Engineering, or a related field, or equivalent practical experience.
- PMI certification or equivalent project management certification preferred.
- 5+ years of experience managing projects or programs within a PMO, delivery, operations, or technology environment.
- Experience within telecommunications, technology services, device protection, insurance, warranty, or related industries preferred.
What We're Looking For
Project & Program Delivery Expertise
- Project Lifecycle Management
- Program Delivery and Governance
- Scope, Schedule, and Resource Management
- Risk and Issue Management
- Change Control and Stakeholder Alignment
- Cross-Functional Team Leadership
- Client Implementations and Launch Management
- Continuous Improvement Initiatives
Stakeholder & Client Management
- Executive Communication and Reporting
- Relationship Management
- Steering Committee Facilitation
- Internal and External Stakeholder Engagement
- Vendor and Partner Management
- Customer-Facing Delivery Leadership
- Conflict Resolution and Consensus Building
Planning, Governance & Execution
- Project Planning and Scheduling
- OKR and Performance Tracking
- Governance Framework Management
- Quality Assurance and Compliance
- Documentation and Project Controls
- Status Reporting and Executive Dashboards
- Resource Coordination and Dependency Management
Tools & Technical Skills
- Microsoft Office Suite, including Outlook and PowerPoint
- Jira and Agile project management tools
- Smartsheet or similar project planning platforms
- Project reporting and dashboard creation
- Understanding of customer journeys and product delivery models
- Experience working within structured PMO environments
Leadership & Professional Skills
- Exceptional written and verbal communication skills
- Strong presentation and facilitation capabilities
- Ability to influence without direct authority
- Adaptability in fast-paced and evolving environments
- Effective prioritization and time management
- Strong analytical thinking and problem-solving skills
- Ability to manage multiple projects simultaneously while maintaining high-quality delivery standards
Get To Know Us
The world runs on connected devices. At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle.
We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.
Where We Work
Our Chennai Centre of Excellence is located in the heart of Chennai’s premier IT corridor at Ramanujan IT City. Our workspace offers a modern, sustainable, and amenity-rich environment. The campus features LEED Platinum-certified buildings, landscaped courtyards, food courts, gym facilities, banking services, and convenient access to public transportation, creating an exceptional workplace for collaboration, innovation, and growth.
