ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Prepare daily route summaries and manifests for FST Team prior to on-duty time.
- Review and approve daily work orders in the Transportation Supervisor Portal and any customer specific portals as may be required.
- Review daily FST paperwork including service location profiles, work completion forms and manifest for completeness. Assure customer signatures are captured where required.
- Properly scan and file paperwork for billing submittal.
- Manage paperwork submittal for remote locations as required.
- Verify customer check-in/out where required for services.
- Post daily work orders and billing for industrial segment.
- Create credit memos as needed to correct billing errors.
- Create and submit CRM change requests for any account updates required.
- Maintain waste hauling and disposal permits.
- Maintain adequate inventory of supplies to support the team including PPE, tools, equipment, office supplies, and manifests.
- Create purchase orders for supplies, services, and disposal.
- Process invoices.
- Maintain data and reporting as required.
- Answer incoming phone calls, emails, and support the customer service process.
- Compose professional office and company-wide communications.
- Provide excellent customer service and communicate courteously and professionally with fellow team members, management, clients, and vendors.
- Work cooperatively with managers and peers across multiple departments and locations.
- Maintain and accurate and complete paper and electronic filing system.
- Provide guidance and assistance to personnel in office needs.
- Research as needed on behalf of customers, auditors, regulatory agencies, and management.
- Accept COD payments and process them correctly when needed.
- Lead by example in abiding by all regulations, policies, work procedures, and instructions.
- Demonstrate cooperation with all safety rules and use all appropriate safety equipment.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS:
- Team player with a positive, professional attitude.
- Ability to meet deadlines and maintain poise under pressure.
- Excellent organization skills and attention to detail.
- Ability to interact with all levels of management.
- Excellent written and verbal communication skills.
- Analytical mindset.
- Proficient in Microsoft Excel & Word.
- Experience with Access, PowerPoint, and Outlook (Preferred).
- Strong attention to detail in checking for incorrect data and comparing work orders to reports.
- Professional appearance and demeanor.
- Ability to work in general office conditions.
- Light lifting and bending when working.
EDUCATION and/or EXPERIENCE:
- Two (2+) plus years of experience in general office functions (Required).
- High school diploma or equivalent (Required).
- Previous experience in a billing role (Strongly Preferred).
Liquid Environmental Solutions is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, protected veteran status, or disability.
Equal Opportunity Employer/M/F/Disability/Veteran
Job Type: Full-time
