Customer Success Executive

<p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:12pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, and Malaysia, with almost 2000 schools as customers.

Our mission is to revolutionize early childhood education through technology and provide innovative, scalable solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond.</span></p><h3 dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:2pt 0pt 4pt 0pt;"><span style="font-size:13pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">About the Position</span></h3><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:8pt 0pt 12pt 0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Title:</span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> Customer Success </span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Location:</span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> Hanoi </span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Department:</span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> Angel</span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Reports to:</span><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> CPO</span></p><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients.

By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and relationships will allow you to realize incredible value for our customers, helping them love LittleLives as much as we do!</span></p><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:13pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What You Will Be Doing</span></p><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:12pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Close renewal business on a quarterly basis, meeting or exceeding assigned quota.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">English communication (able to speak and present)</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Upsell new business to existing clients to increase value per customer.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Actively own the adoption, usage and success of a portfolio of customers.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Engage with and understand customers’ businesses, needs and use cases for LittleLives.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Deliver expert engagements, such as training and onboarding, to educate and empower our customers to realise business value and maximise their ROI.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Partner closely with internal cross-functional team members to help understand the account and research solutions to solve customers business needs and challenges.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Operational discipline to ensure transparency on customer account health and accurate retention and upsell forecasting.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Identify insights and needs, and channel this information to product teams to develop new and improved features by.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Provide subject matter expertise on School Management Systems and become a trusted advisor to LittleLives’ customers.</span></p></li></ul><h2 dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:18pt;margin-bottom:0pt;padding:0pt 0pt 4pt 0pt;"><span style="font-size:13pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What We Are Looking For</span></h2><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:12pt;padding:8pt 0pt 0pt 0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What you need to succeed </span></p><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:12pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Strong interpersonal skills and desire to work in a dynamic and fast-paced environment.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Ability to build and maintain relationships across multiple levels with assigned accounts and become a trusted advisor.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Strong communication and problem-solving skills.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Proven experience driving customer retention and growth initiatives, achieving high retention rates and strong upsell results, with customer satisfaction in a post sales environment.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Proven success leading customer-facing presentations, training and engagements.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Ability to handle objections, prioritise customer issues and collaborate with manager and colleagues to effectively drive resolution.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Keen interest in IT / Early childhood industry</span></p></li></ul><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:12pt;margin-bottom:12pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Nice-to-have </span></p><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:12pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Experience in software as a service</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Experience working with CRM systems such as Hubspot</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Experience in IT/Early childhood industry</span></p></li></ul><p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:13pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Interview Process</span></p><ol style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Role Challenge </span></p></li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Technical Interview </span></p></li></ol><div><p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><br></span></p></div><div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:13pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Compensation and Benefits </span></p><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Competitive Salary</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">15 days of annual leave and 1 birthday leave per year</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Social insurance and private VBI insurance</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yearly performance bonus</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Flexible working mode (hybrid/remote) </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Welfare benefit up to 400,000 VND/pax/month</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Annual mid-year company retreat </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Work equipment with MacBook provided</span></p></li></ul><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:13pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Location: </span></p><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Nunito,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Hanoi Office: 189 Nguyen Ngoc Nai, Phuong Liet, Ha Noi </span></p></li></ul></div>