JOB SUMMARY:
Provides operational user support, training, customer service and assistance to all departments. Coordinates issue resolution with financial / records systems and clinical software system provider.
Schedule:
- 1.0FTE (40 hours)
- Mon-Fri
- Call Rotation
Compensation:
- $ 25.25/hr + DOE
- Robust Benefits Package
ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:
- Responsible for the education and training of staff for supported applications.
- Delivers education and training of staff for computer hardware, mobile devices, and telephone system hardware.
- Provides user support on software and hardware questions and problems.
- Assists computer users in resolving problem situations.
- Assists in performing maintenance on computer hardware.
- Provides departmental reports in response to management requests.
- Performs device setup such as for printers, PCs, mobile devices, telephones, etc.
- Interprets I.S. procedures and makes recommendations for revisions.
- Communicates updated information to system users at all levels.
- Manages the accuracy and currency of the system master files.
- Maintains, upgrades, and builds network nodes, infrastructure, connectivity devices, and servers at all levels for both wired and wireless LANs and WAN connectivity.
- Performs troubleshooting, configuring, and maintenance of the IP and analog telephone systems, as well as mobile cellular devices and tablets.
- Documents all work, including I.S. equipment repairs, maintenance and troubleshooting, and telephone system work.
ADDITIONAL RESPONSIBILITIES:
- Responsible for presenting to and teaching groups of people.
- Provides recommendations for strategies and resource allocation needed to meet system-related goals.
- Monitors quality improvement and auditing to insure full compliance with federal and state guidelines.
- Regularly covers the I.S. Help Desk phone and assist users with general I.S. issues.
- Assumes periodic on-call responsibility, providing after-hours and weekend technical support availability.
- Performs other duties as assigned.
QUALIFICATIONS (Required):
- Ability to effectively communicate information to system users at all levels.
- Education: BS degree in Information Systems or business field; or, high school diploma and related experience.
- Mastery of Microsoft applications including Microsoft Office Suite, Windows Operating systems and internet.
- Knowledge of TCP/IP network basic concepts: IP addressing, routing, switching.
ADDITIONAL DESIRABLE QUALIFICATIONS:
- Familiarity with health care financial information systems, (Cerner Revenue Cycle).
- Familiarity with electronic medical records systems (Cerner Millenium preferred).
- Microsoft, Cisco, CompTIA or other industry certifications.
