Mission Partner Sites Technical Associate

We have an opening for a Mission Partner Sites Technical Associate to support enterprise virtual desktop infrastructure, equipment, and Mission Partner Sites. This position is in the Information Technology Solutions Division (ITSD) within the Computing Directorate, in support of the LivIT Program.

This position requires full-time on-site presence due to the nature of the work.

You will 

• Work directly with mission partner sites (MPS) and end users to understand operational needs, provide MPS support, and resolve reported problems in collaboration with Networking and Engineering teams through root cause analysis.
• Provide support at mission partner locations, including deploying, configuring, troubleshooting, validating, and sustaining Windows systems and services in operational environments. Travel is required to support activities, exercises, installations, and mission needs.
• Recommend, justify, and implement operational service-level improvements using an approved change-control methodology.
• Work with engineering, management, and mission partners to plan project milestones and coordinate successful implementation.
• Design and deliver creative solutions, resolve problems proactively and promptly, and collaborate effectively across diverse technical and mission-focused teams.
• Ensure service levels are met and maintain high levels of service reliability for MPS-supported systems and customers.
• Define, maintain, and deliver support documentation, procedures, and other resources for mission partners and support personnel.
• Maintain current knowledge of relevant technologies, computer security requirements, safety practices, and operational procedures.
• Manage multiple complex, parallel tasks and customer priorities, meet deadlines, and leverage team members’ skills and expertise.
• Use available tools and develop procedures to improve Windows configuration management services and automate complex, recurring tasks.
• Perform other duties as assigned.

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related field, or an equivalent combination of education and extensive relevant experience.
• Ability and willingness to travel up to 50% to Mission Partner Sites.
• Comprehensive experience independently deploying and supporting endpoint computing environments, including equipment evaluation, configuration, validation, peripheral integration, connectivity testing, troubleshooting, or lifecycle documentation.
• Broad experience collaborating with customers, management, or technical stakeholders to evaluate requirements, recommend supportable endpoint solutions, or implement standardized computing capabilities.
• Proficient in independently diagnose and resolve complex Windows, application, authentication, networking, or configuration issues in an Active Directory domain environment, including developing original solutions when standard approaches are insufficient.
• Broad experience using PowerShell or comparable scripting tools to automate endpoint deployment, configuration, administration, troubleshooting, or operational support processes.
• Broad knowledge of endpoint management including cybersecurity protocols, access control, secure configuration, technical documentation, or coordination of complex troubleshooting across support teams.

Qualifications We Desire

• Significant experience automating Windows server and Desktop builds.
• Good understanding of how to apply SCCM/MDT/WSUS in an enterprise context.
• Experience with VDI application delivery technologies such as Omnissa App Volumes or similar application virtualization/distribution solutions.

Pay Range

$125,310 - $153,444 Annually

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting; pay will not be below any applicable local minimum wage.  An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

#LI-Onsite

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

• Included in 2026 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Our values - visit https://www.llnl.gov/inclusion/our-values

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.  If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession.  This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.

If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas.  Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

How to identify fake job advertisements

Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory.  If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.