Job Summary:
The Human Resources (HR) Administrative Support Specialist provides exceptional customer service to faculty, staff, and applicants while supporting the daily operations of the Human Resources department. This position coordinates and administers a wide range of HR functions, including recruitment, onboarding, employee records management, benefits administration, and HR communications. The specialist ensures compliance with organizational policies and employment regulations, maintains accurate and confidential personnel records, and serves as a primary point of contact for HR-related inquiries. Success in this role requires strong organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced environment while fostering a positive and service-oriented experience for employees.
Essential Job Functions, Duties & Responsibilities:
- Provides support to a variety of HR functions, which may include talent acquisition, people engagement and learning and development.
- Coordinate meetings and events, communicating with customers, administrative support, utilizing applicable technology platforms and providing regular reporting.
- Provides customer service to both internal and external customers by answering phones, responding to inquiries and questions.
- Completes projects, which may require researching information and presenting findings.
- Provides back up and support to other functions.
- Assist with tracking and implementation of HR projects.
- Supports the hiring process for staff and faculty vacancies. Partners with the Talent Acquisition Manager to assist in job postings, background checks and fulfilling hiring needs as needed.
- Participates in the new hire process, reviewing and processing required forms, responding to inquiries, providing new employee orientation information as requested, and ensuring consistent onboarding experience for staff and faculty.
- Responsible for human resource reporting including HR metrics.
- Maintains highly confidential records, including vendor contracts and agreements.
- Process, scan, file and store HR information and documents.
- Assists in delivering HR sponsored recognition events, service awards, and other ceremonies.
- Performs other duties as assigned.
Knowledge, Skills & Abilities:
- Proficient in the use of Microsoft Office suite (Word, Excel, PowerPoint) with an intermediate level in excel. • Possesses service-oriented mindset.
- Experience with using and reporting from HRIS or learning management platforms.
- Strong attention to detail; ability to perform duties with a high level of accuracy.
- High degree of organization, ability to engage in a variety of tasks simultaneously, and consistently meet deadlines.
- Ability to work with and maintain confidential University information.
- Positive attitude.
Minimum Qualifications:
- High School Diploma or equivalent and at least one year of related experience.
Preferred Qualifications:
- Bachelor's Degree from an accredited college or university in a related field is preferred.
Physical Demands:
- Nature of work requires an ability to operate standard business office equipment.
- Requires ability to communicate and exchange information, collects, compiles, compares, and prepares work documents, set-up and maintain work files.
- Must be able to lift up to 25 lbs.
Lincoln University is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and institutional needs. Applicants requiring a reasonable accommodation during the application or interview process should contact the Office of Human Resources at 573-681-5018.
