Job Summary:
The Records Support Specialist will handle public inquiries, review, and route incoming correspondence, manage other front office duties, assist the faculty with the curriculum change process, and work with the Athletics division on NCAA eligibility requirements.
Essential Job Functions:
- Duties as office coordinator, ordering supplies, typing and filing correspondence, scheduling meetings and appointments, preparing and maintaining office records, reports, and correspondence.
- Assist the public with inquiries.
- Answer incoming calls
- Maintain and update student files.
- Data entry
- Assist LU faculty with navigating the curriculum update process.
- Complete enrollment verifications.
- Verify student athlete eligibility.
- Helping with student requests (major changes, schedule changes, address updates, etc.)
- Sending student correspondence (letters and emails)
- Operate computer and/or processors in preparing restriction letters, correspondence, prospective, graduation lists, weekly reports, and other reports as needed.
- Operate a variety of modern office equipment in performing routine tasks such as facsimile machines, copy machines, calculators, computer terminals, and phone systems.
- Deliver and pick up mail.
- Submit and track requisitions and purchases for Registrar’s office.
- Performs special projects as needed or requested.
- Exhibits student-centeredness in the performance of all job duties.
- Anticipates, listens to, understands, and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University.
Knowledge, Skills, and Abilities:
- Must be able to prioritize tasks in a fast-paced environment.
- Excellent interpersonal and verbal communication skills.
- Excellent organizational and time-management skills.
- Strong analytical and problem-solving skills.
- Ability to work within a culturally diverse environment.
- Work performed in a general office environment
Minimum Qualifications:
- High School Diploma or equivalent.
Preferred Qualification:
- Associate degree from an accredited college or university and experience in higher education desired.
Physical Demands:
- Nature of work requires an ability to operate standard business office equipment.
- Light sedentary office work
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 25 lbs.
- May require overtime hours depending on workload on occasion during peak periods
- Travel on occasion may be required as it relates to position’s responsibilities.
Lincoln University is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and institutional needs. Applicants requiring a reasonable accommodation during the application or interview process should contact the Office of Human Resources at 573-681-5018.
