Information Systems Specialist

Information Systems Specialist

(Non-Bargaining Unit Position)

IT Department

Full Time: 80 hours per pay period. Monday-Friday, 8:30am – 5:00pm

Position Summary: Provide technical support requested by work force members. Responsible for all aspects of incident management including first level logging, analyzing, resolving and follow up on application functional issues. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution. Will also be trained to in new device setup and user management.

Education/Training: Associates degree in Computer Sciences/MIS or related field is required.

Computer Skills: Knowledge of computer hardware, systems software, application software, printers, scanners and other peripherals. Basic knowledge of installing or replacing hardware on a computer is required. Be able to troubleshoot applications to determine who to escalate issues to.

Qualifications: Valid Driver’s License and reliable transportation to travel to outside locations when needed. Self-starter with the ability to handle multiple tasks and deadlines. Strong customer service skills and ability to de-escalate customer frustration. The applicant will be added to the on-call schedule following successful completion of orientation and will be on call for one week (Monday 7am-Monday 7am) in rotation with the other department members. Applicant must have reliable cell and internet service to allow for on-call.  Prior IT work experience is preferred, as is any Microsoft 365 application experience.

IT, Information Technology, Help Desk, Support, Computer, Assistance, PC, Repair, Specialist, Customer Service