Job Responsibilities:1. Answers phones, receives all intake information for paraprofessional cases and enters the appropriate information in the computer.
2. Completes intake forms and routes them appropriately for admission approval.
3. Assists in the scheduling of appropriate skilled persons to fill the case, inputs scheduling information on the computer and continues to assist in the coordination of the scheduling.
4.Schedule replacement workers as needed and inputs scheduling information.
5.Assists in communication with patients/families on home health aide related issues.
6.Assists in the establishment of personnel files and in the checking of references for paraprofessionals being considered for hire.
7. Takes telephone referral information if no nursing staff is available and passes referrals as soon as possible.
8.Handles matters related to staff and the patient they serve, with the exception of issues that require professional/clinical judgement.
9.Assists in the maintenance of case managements notes related to personal problems and /other situations that arise with staff including those relating to patient care.
10. Communicates on a routine basis with contract agencies to maintain smooth relations and to obtain needed information.
11. Documents and reports changes in patient status, in service requirements, in and employee staff assignment and in particular, any unsatisfactory performance.
12. Performs others duties as directed.
