Pro-Craft Restoration is a full-service restoration company that helps homeowners and property owners recover from water, fire, storm, and other property damage. As part of the American Restoration family of brands, we combine rapid response, industry expertise, and exceptional customer service to guide customers through every step of the restoration process, from emergency mitigation to full reconstruction.
This role is responsible for managing all aspects of the inspection process, from initial dispatch through job approval, while maintaining clear communication with homeowners, referral partners, and internal teams. Once a project is secured, you'll provide a complete handoff to the File Coordinator to ensure a smooth transition into production.
Success in this role requires strong communication skills, attention to detail, accurate scoping, and a customer-first mindset. The ideal candidate is organized, proactive, and comfortable working in a fast-paced environment while delivering an exceptional experience for customers during challenging situations.
Duties & Responsibilities
Requirements
Preferred Qualifications
This is a full-time, in-person role in a fast-paced, team-oriented environment where no two days are the same. You'll spend most of your time in the field meeting homeowners, inspecting properties, documenting damage, and helping customers start the restoration process. The schedule includes a mix of field and office work and may vary based on customer needs and emergency situations, so flexibility, organization, and strong time management skills are important.
Benefits
Why Join Pro-Craft Restoration?
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