Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.
Full-Time: 2550 Main Street, Buffalo
SUMMARY OF POSITION FUNCTION:
Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.
MAJOR DUTIES AND RESPONSIBILITIES:
- Knowledge and demonstration of agency core values in day-to-day activities
- Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
- Maintain a neat, organized workspace consistently
- May require travel between sites to provide coverage for other support staff
- Greeting and checking clients in upon arrival for their appointment
- Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
- Answering and directing calls to the appropriate person
- Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews
- Collection, reconciliation and posting of all client payments
- Sends/receives incoming and outgoing mail and faxes
- Responding to high volume of email requests in timely manner
- Attend meetings onsite and offsite as assigned
- Other duties as assigned
SKILLS/COMPETENCIES:
- Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
- Excellent customer service skills with clients and colleagues
- Excellent computer skills and use of office machines
- Strong communication skills, both verbal and written
- Meticulous attention to detail; excellent time management and organizational skills
- Ability to multitask in a fast-paced work environment
EDUCATION REQUIREMENTS:
- High School Diploma or equivalent
EXPERIENCE:
- One year work experience in work related field preferable
- Flexible availability and willing to work nights and weekends.
- Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.
COMPENSATION: $17.00/hr - $19.00/hr
