Store Associate

WHO WE ARE 

Let Our Journeys Enrich Life

LOJEL is an international carry essentials brand—founded in Japan in 1989, currently headquartered in Hong Kong with teams in North America, Europe, and the Asia Pacific—and is sold in 15 territories across the globe. We are Intentional By Design, Driven By Diversity, and Purposely Positive—core values upholding our vision to empower life's journeys with innovative, sustainable carry essentials that offer transformative experiences, inspiring mindful travel and connections worldwide.

SUSTAINABILITY AT LOJEL

At LOJEL, we're committed to driving positive change. We recognize the challenges our world faces, particularly with the looming climate crisis. The future is uncertain, and as a forward-thinking brand, we're dedicated to taking action. 

Sustainability is central to everything we do. We're proud to be a Certified B Corporation and continue working toward ambitious climate and circularity goals, including increasing the use of recycled and more sustainable materials across our products. To achieve these goals, we're building a team that's ready to take on this challenge head-on. Join us in making a meaningful impact on our planet while embracing a rewarding career at LOJEL.

ABOUT THE ROLE

We're looking for customer-focused Store Associates who love connecting with people and take pride in creating exceptional in-store experiences. You'll help customers discover the right travel solutions while representing a premium global brand built around thoughtful design and sustainability. As such, along with product and brand education, you’ll be supporting our customers with technical services such as product repairs and personalization. We’re passionate about sustainability and we hope you are too! This role will report to the Store Manager and be based at the Royalmount store in Montreal, QC. Success in this role means creating memorable customer experiences, maintaining an inviting store environment, and contributing to a collaborative team that consistently delivers outstanding service.

RESPONSIBILITIES

• Deliver exceptional customer service and create a welcoming, engaging shopping experience.;
• Maintain and demonstrate strong knowledge of our products and brand;
• Contribute to individual and store sales goals.;
• Provide after-sales technical services including product repairs and personalization;
• Support day-to-day store operations including POS transactions, inventory replenishment, merchandising, maintain store cleanliness,, and loss prevention;
• Follow and maintain visual and merchandise standards;
• Ensure company policies and procedures are adhered to;
• Other responsibilities as assigned. 

QUALIFICATIONS

• 1+ years of experience working in a retail store with a leading brand;
• Service-oriented with excellent interpersonal and communication skills;
• Hardworking, detail-oriented and responsible team player;
• Learn and perform luggage repairs and product personalization through LOJEL training;
• Passionate about sustainability, bonus if you’ve worked in the space;
• Experience with Google Workspace an asset: Internet, POS systems, etc.;
• Availability to work a flexible schedule including evenings, weekends and statutory holidays.;
• Bilingual (French and English) required. English is needed to communicate and collaborate with our global team; bonus if you speak other languages;
• Must be able to lift and carry 25 pounds.

WORKING AT LOJEL

·       Competitive Wage

·       LOJEL Employee Discount ·       Flexible scheduling

·       Inclusive workspace ·       Global Company ·       Sustainability-driven mission