Shared Services: IS Production Support Team- (Full-Time, Day Shift) -
Job
Summary:
The EHR Application Specialist I is responsible for the ongoing design, build, testing, validation and ongoing support of mission critical application(s). Requires the ability to interact with clients and demonstrate basic critical thinking and follow through skills when developing solutions to identified issues. These services may be provided for both the LLUMC and LLUCH hospitals. Perform other duties as needed.
Education and
Experience:
- Associate's Degree required in computer science, information systems, healthcare, or a related field.
- Experience may be accepted in lieu of degree.
- Bachelor's Degree preferred.
- Minimum one year of previous experience with Epic and/or other healthcare systems is preferred.
Knowledge and
Skills:
- Basic knowledge of the business/operational area supported by application.
- Knowledge and understanding of related Information Technology trends and applications.
- Basic knowledge of clinical or business/revenue cycle workflow in healthcare.
- Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
- Basic knowledge of project management software such as MS Project, Access, and other project management tools.
- Relate and communicate positively and effectively with others; work calmly and respond courteously when under pressure; collaborate; accept direction.
- Deal effectively with people and elicit support from other department areas, vendors, and customers.
- Excellent analytic and documentation skills.
- Organize technical work; demonstrate excellent planning, problem solving, analysis, and presentation skills; analyze and interpret data, processes and needs based on limited information; make recommendations; manage time effectively and plan and implement objectives effectively.
- Think critically and work independently; perform basic math and statistical functions; compose written material; recall information with accuracy; pay close attention to detail.
- Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.
Licensures and Certifications: As a requirement of this position you must receive Epic certification for the module you've been hired into. - To satisfy this job requirement, you must receive a passing score (as defined by Epic), within three attempts, on all required exams and projects.
- This certification must be received within 6 weeks of your last day of class.
