Deskside Consultant

Any, CanadaHybridFull-time5+ yrs experienceCA$52.9k – CA$69.4k / yearPosted 1w ago

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user support and want to work for a company that truly cares about their clients?

We are looking for an upbeat and proactive Deskside Consultant for our BC branch located in Vancouver to support our clients on-site in Vancouver! In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience and growing your career with Long View.

A Day in the Life:

Deploy and support laptops and peripherals for new and existing users, following team standards
Provision Windows 11 devices using Intune Autopilot (no traditional imaging); provide Tier 1 end-user support
Deliver clear, professional communication with customers, stakeholders, and service providers
Troubleshoot and resolve deskside issues, escalating and tracking incidents as needed
Mentor and support less experienced team members, both on-site and remote
Ensure compliance with client IT security, technology standards, and service practices
Follow and model Health, Safety, Security, and Environmental policies and safe work practices
Support office technology such as printers, AV, video conferencing, and meeting room equipment (nice to have)
Participate in regional IT team collaboration to ensure consistent service delivery
Contribute to continuous improvement in end-user support, service quality, and customer satisfaction

What You Bring:

5+ years of IT support experience, including experience supporting a Microsoft environment in a Desktop Support Role
Knowledge of server operations, infrastructure, web interfaces, remote access tools
Hands-on experience with Windows/Linux/Mac OS environments
Experience with:
-> Microsoft Office O365
-> Remote support
-> PC / printer hardware / VPN / Citrix
-> Active Directory
Ability to identify issues, escalate appropriately and work to resolve them
Effective written and verbal communication skills

What Makes You Extra Awesome:

Post-secondary education in a related field
CompTIA A+ Certification
Microsoft Certifications

Why Work at Long View?

Great people and culture
Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
Interesting work – Be part of exciting projects while accessing all the latest technologies

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know

Job details are sourced from the employer's original posting.

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About the company

Long View Systems

Long View Systems is a technology solutions provider that helps organizations with their digital transformation journey.

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Industry: Information Technology
Open roles: 23