Learning & Development Manager

La Maison Longchamp

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Our quickly developing business in France and worldwide provides an exciting background for personal development and many opportunities for growth.

Position

This position is responsible for elevating the brand’s retail standards by enhancing the sales and service excellence of our luxury showrooms in North America. This role designs, delivers, and implements comprehensive, globally aligned training programs focused on Longchamp's Universe, covering product knowledge, selling ceremony and essential brand fundamentals. Working collaboratively with boutiques and head office stakeholders, the Learning and Development Manager drives consistent brand messaging and ensures an exceptional client journey.

Job responsibilities

• Organize,      deliver, and monitor the training programs or projects according to the      training schedule for retail teams.
• Deliver      corporate training programs and development activities in line with global      guidance to maintain the high values and standards of la Maison.
• Follow      up closely on retail performance outcomes to identify areas for      improvement and provide ongoing support to drive excellence.
• Act as      a strategic business supporter by aligning training action plans with      retail business directions and strategic goals.
• Nurture      category expertise and styling skills to enhance the depth and impact of      field coaching.
• Organize      field coaching sessions to ensure that new hires and managers successfully      apply their training on the sales floor.
• Guarantee      the application of la Maison standards and procedures in accordance with      the brand strategy and core values.
• Monitor      and organize field coaching to make sure that each new sales associate or      boutique/concession management team has followed the training adapted on      the field.
• Monitor      the level of service/Sales KPI by analyzing outcomes to identify areas for      improvement and further development.
• Conduct      regular boutique visits to assess training needs, observe performance, and      provide on-the-job coaching feedback.
• Partner      with central teams to refine training materials and optimize programs to      better suit the local market needs.
• Follow      up and update the training administrative tasks