Position title: Concession Manager
Department: Retail Sales - Concessions
Reports to: Retail Director
Employment status: Full Time
FLSA status: Exempt
Effective Date:
Revised Date: October 7, 2024
La Maison Longchamp
Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.
Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that a diverse team drives innovation and enhances our ability to serve our clients and communities effectively. We encourage individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, disability, age, and veteran status, to apply. We are an equal-opportunity employer and welcome applications from all qualified candidates.
Job Summary: The Longchamp Concession Manager oversees all aspects of running a profitable business on their concession shop floor, within our partner department stores (i.e., Nordstrom and Bloomingdales). The Concession Manager ensures the success of their team in all aspects of clientelling and sales, operations, professional development, merchandise presentation and merchandise assortment. The Concession Manager also liaises with their respective department store’s Store Director to ensure team alignment and an understanding of/compliance with all applicable protocols and policies. This position reports directly to Longchamp’s Retail Director.
Essential Duties & Responsibilities:
Leadership Responsibilities:
- Perform supervisory responsibilities including planning, assigning, and directing work; reviewing performance; rewarding and coaching employees; addressing complaints and resolving problems.
- Partner with Human Resources in recruiting, hiring and addressing various employee relation issues.
- Assign sales teams daily tasks and goals. Ensure proper completion through follow-up and coaching as needed.
- Complete weekly sales reporting, making suggestions and implementing adjustments to required areas.
- Train and develop shop associates in all aspects of the business; direct and monitor training and professional development.
- Partner as needed with the Warehouse Distribution Center, Customer Service Manager, Customer Service, other internal Concession/Store Managers, and France regarding shipping & delivery information.
- Review department/shop trends and recommend and initiates changes for maximizing goals and objectives.
- Any other tasks or responsibilities necessary, as instructed by the Retail Director.
Sales and Customer Service Responsibilities:
- Ensures consistently high standards of customer service through effective staff planning*, monitoring of training programs and timely communication of advertising special events.
- Provides each guest with outstanding customer service by greeting and offering water/espresso to each client, and demonstrating both brand and product knowledge
- Accomplishes sales and profitability goals for the shop through effective use of short and long-range planning, expense management and inventory control.
- Reviews shop trends and recommends/initiates changes for maximizing goals and objectives.
- Develops and maintains client books; teaches team members how to develop and maintain their own client books.
- Prepares for sales, activation events, and inventory periods.
- Gift wraps and bags items for customers; occasionally mail or arrange delivery for special-order items.
- Perform all POS transactions (including Cegid, Longchamp’s POS, and each respective department store’s POS) proficiently, such as sales (cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travelers’ checks), returns, exchanges, item and customer look ups, CRM, run reports and open and close registers in accordance with each POS’ manual guidelines.
- Properly prepare and send shipments; properly receive and check shipments.
Front & Back of House Operations:
- Ensure sales floor is merchandised appropriately and adequately stocked.
- Maintain an awareness of all product knowledge, information, and merchandise sales, etc.
- Oversee all concession floor moves/renovations, window displays, merchandise presentation or sales/event set-up and partners with the Visual Identity team to ensure compliance with seasonal standards.
- Tag merchandise as needed (not only during sales periods).
- Identifies computer price changes and errors and communicates to corporate Buying team immediately.
- Firm control over shrink and expenses.
- Stays updated on new items, shop promotions, and policies.
- Keeps the sales floor and stockroom clean and practices the highest standards of general housekeeping.
