Title: Store Manager
Reports To: Vice President of Retail
Department: Retail Boutiques Management
FLSA Status: Exempt
Date Revised: October 7, 2024
Job Summary:: Responsible for all aspects of running a profitable store location and setting the tone and leading the store’s culture/environment to ensure success in all aspects of customer service, profitability, operations, people development, merchandise presentation and merchandise assortment.
Essential Duties & Responsibilities:
1. Managerial Responsibilities:
- Assumes leadership and development role through effective total store communication, awareness of morale, staff development, and improve employee retention by emphasizing awareness of your staff and their career development.
- Performs supervisory responsibilities including: interviewing, hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding and disciplining employees; addressing complaints and resolving problems. Continually evaluate and react to performance issues.
- Reviews time sheets and handles all payroll and direct deposits.
- Handles new hire paperwork and orientation and partners with Human Resources in recruiting and addressing various employee relation issues.
- Assigns sales teams daily tasks and goals. Assures proper completion through follow-up.
- Ensures selling floor is merchandised appropriately and adequately stocked.
- Trains and develops store associates in all aspects of the business; direct and monitor training and development for all store personnel.
- Controls shrink and expenses.
- Maintains standards of operation for total store including visual presentation, security/shortage control, human resources and operations.
- Identifies computer price changes and errors, and communicates to corporate & other boutiques.
- Reviews department/store trends and recommend and initiate changes for maximizing goals and objectives.
- Participates in opening and closing the store.
- Manages of all office tasks including management of funds and receiving shipments.
- Assists in monitoring sales performance, through the analysis of sales reports.
- Keeps records of sales.
- Participates in opening and closing the store.
- Maintains adherence to all company policies and procedures.
- Any other duties as assigned by Vice President of Retail.
2. Sales and Customer Service Responsibilities:
- Responds to customer’s inquiries and resolves customer issues in timely and appropriate manner.
- Ensures consistent high standards of customer service through effective staff planning, monitoring of training programs and timely communication of advertising of special events.
- Attains sales and profitability goals for store through effective use of short and long-range planning, expense management and inventory control.
- Ensures consistent high standards of customer service through effective staff planning, monitoring of training programs and timely communication of special events.
- Maintains standards of operation for total store including visual presentation, security/shortage control, human resources and operations.
- Identifies computer price changes and errors, and communicates to corporate & other boutiques.
- Reviews department/store trends and recommend and initiate changes for maximizing goals and objectives.
- Ensures that each customer receives outstanding customer service by demonstrating product knowledge and providing a friendly environment which includes greeting and acknowledging every customer.
- Generates and maximizing sales by convincing clients to purchase the company’s products.
- Develops and maintaining client books.
- Prepares for sales and inventory periods.
- Makes sure service and support areas are operating at high standards to achieve best shopping experience for customers.
- Performs and manages floor moves/renovations, window displays, merchandise presentation, stock, transfers, or sales/event set-up.
- Ensures all service support areas operate at high standards to achieve best shopping experience.
- Maintains all merchandising standards, display presentation, and monitor inventory levels.
- Delivers or arranges for delivery special-order items as needed.
- Follows customer service guidelines (i.e. proper etiquette, returns, exchanges, transfers and loss prevention).
- Greets, serves and advises clients with outstanding customer service and a friendly smile.
- Gift wraps and bags items for customers.
- Sometimes they arrange to mail or deliver special-order items.
Handles all aspects of maintaining the sales floor in an orderly fashion:
- Ensures selling floor is merchandised appropriately and adequately stocked.
- Maintains an awareness of all product knowledge, information, and merchandise sales, etc.
- Performs and manages floor moves, merchandising, display maintenance and general store housekeeping.
- Performs and manages processing and replenishing merchandise, participates in and receives and monitors floor stock.
- Stocks shelves, counters, or tables with merchandise.
- Tags merchandise as needed (not only during sales periods).
- Stays updated on new items, store promotions, and policies.
- Keeps the sales floor and stockroom clean and orderly and practices the highest standards of general house keeping.
Adhere to all company policies, procedures and practices.
- Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
- Works on special projects as necessary.
- Any other duties as assigned by management.
Works closely with and have constant communication with our Warehouse Distribution Center, Customer Service Manager, Customer Service, other internal Store Managers, and France regarding shipping & delivery information.
