About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Newcastle Customer Contact Centre
Contract Type: Permanent - Full Time
Hours: (40 hours per week) Monday to Saturday 8am to 6pm
Salary: up to £30,000 OTE (including basic of £22,000, plus bonus)
Be the Voice of Lookers – Join Us as a Customer Advisor
Are you a customer-focused communicator with a passion for delivering high-quality service? Our Customer Contact Centre is growing, and we're looking for motivated Customer Advisors to become part of our centre of excellence. This is your chance to play a key role in shaping the future of customer engagement at Lookers – driving bookings, delivering exceptional service, and supporting key sales and aftersales activity.
As a Customer Advisor, you’ll be at the front line of interaction with our customers – handling calls, emails, live chats, and digital enquiries. You’ll use technology and your product knowledge to turn opportunities into bookings and ensure every interaction reflects our brand values and high standards.
What You'll Be Doing
🛠️ Service & Aftersales Support
📞 Customer Experience Delivery
📊 Quality & Performance
💡 Technology & Processes
🤝 Working with Others
📚 Learning & Development
What We're Looking For
✅ Previous experience in a customer service, contact centre, or sales environment (preferred)
✅ Strong communication skills – written and verbal
✅ Confident working with technology and CRM systems
✅ Target-driven mindset with attention to detail
✅ Team player who enjoys helping others and learning new skills
✅ Flexibility to work on a rota including weekends and bank holidays
Core Benefits:
Health & Wellbeing:
Financial Wellbeing:
Leisure & Lifestyle:
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Lookers is a leading automotive retail group in the UK, selling new and used cars, vans, and motorcycles. They also provide aftersales services and parts.