Position Summary
The Service Delivery Manager, Global Operations Center (GOC), is responsible for leading Level 1 IT Operations and Service Management activities across a global technology landscape. The role focuses on operational excellence, ITIL-based process governance, people leadership, stakeholder engagement, service performance, and continuous service improvement. The position ensures 24x7 monitoring and event management capabilities across cloud, on-premises, network, infrastructure, platform and business-critical application environments.
Key Responsibilities
Stakeholder Management & Communication
Build trusted relationships with business leaders, product teams, infrastructure teams, security teams and external partners. Deliver executive-level communications, operational reports, service reviews and risk updates. Facilitate governance forums and ensure clear communication during incidents, changes and service transitions.
Technology Environment
ITSM platforms (ServiceNow or equivalent), Azure Monitor, Application Insights, Log Analytics, SIEM platforms, observability tools, cloud platforms, virtualization technologies, network monitoring, automation platforms, scripting, AIOps and modern monitoring solutions.
Required Experience
Qualifications
Key Competencies
Leadership and people management; excellent verbal and written communication; executive presentation skills; stakeholder management; conflict resolution; analytical thinking; decision-making under pressure; customer focus; continuous improvement mindset; collaboration and influencing skills.
Additional Information for the job
Diversity & Inclusion
LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.
Sustainability
Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us
What We Offer
We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Our Benefits
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.