Overview of Job:
The Louisiana SPCA Community Clinic provides access to high-quality, high-volume spay/neuter services as well as preventative and essential veterinary care. This position plays a crucial role in keeping pets and owners united by providing exceptional medical and customer care to both owner and animal. The veterinary technician assists the veterinarian(s) during exams, treatment, and surgery, while also ensuring that the community clinic facility and equipment is clean and in good working order. The technician actively works to promote and support the LA/SPCA's programs and mission by educating our clients on the various resources and services that we offer.
Success Criteria & Essential Functions:
- Collaborative and team oriented, the successful technician supports his/her peers by proactively identifying ways to jump in to help and ensure that the entire clinic is succeeding and running smoothly.
- A great multi-tasker with a strong work ethic, the successful incumbent can identify health concerns, draw samples, and restrain animals all while building a positive relationship with the customer.
- An excellent communicator, the successful incumbent can communicate with a diverse array of customers and help to explain medical procedures and protocols in a non-technical way. The technician is also comfortable communicating medical concerns to the veterinarian or supervisor.
- Detail oriented and focused on patient care, the technician will be responsible for restraining, prepping, and monitoring animals during and after surgery. Technician must be always alert for changes in animal help and bring concerns to the veterinarian immediately.
- Self-aware and open to feedback, the incumbent will regularly seek out feedback from their peers, supervisors, and veterinary team to improve their technical and customer service skills.
- Focused on both human and animal safety, the technician is responsible for ensuring that all clinic spaces and materials are regularly cleaned, sanitized, and stocked to provide the best possible patient care and work environment.
- Maintain confidentiality regarding all cases.
- Perform all other duties as needed and requested.
