FAMILY SELF-SUFFICIENCY COORDINATOR I

Job Title: Family Self-Sufficiency (FSS) Coordinator

Department: Special Programs
Reports To: FSS Supervisor
FLSA Status: Exempt
Pay Range: $56,000- $72,000

Position Summary

The Family Self-Sufficiency (FSS) Coordinator provides comprehensive housing-based case management, workforce development support, and financial empowerment services to Public Housing and Housing Choice Voucher (HCV) participants and Homeownership (HOV) participants enrolled in or interested in the HUD Family Self-Sufficiency (FSS) Program. The primary objective of this position is to support households in achieving economic independence and long-term self-sufficiency in accordance with HUD FSS regulations and agency policies. 

Under the direction of the FSS Supervisor, the FSS Coordinator works with residents to develop and monitor Individual Training and Services Plans (ITSPs), coordinate supportive services, support escrow and incentive activities, and advance employment and financial goals. 

The position also completes HCV annual recertifications and interim reexaminations for FSS participants to ensure continued program eligibility, accurate rent determinations, and escrow calculations. 

Essential Duties and Responsibilities

FSS/Homeownership Case Management & Self-Sufficiency Services 

• Conduct participant assessments to identify needs and goals for participants.

• Complete escrow analysis to ensure accurate account information.

• Maintain accurate and confidential information. 

• Monitor participant progress towards goals through regularly scheduled contact/ appointments.

• Conduct intake, eligibility screening, and comprehensive needs assessments.

• Develop, implement, and monitor Individual Training and Services Plans (ITSPs) in compliance with HUD FSS requirements.

• Support participant goals related to employment, education, income growth, financial literacy, credit repair, and asset building.

• Monitor participant engagement, progress, and compliance with program requirements.
• Identify program graduates ensuring they meet criteria for graduation.
• Provide community resources for all participants to help achieve goals.

• Support successful FSS program completion and transition planning.

Workforce Development & Financial Empowerment 

• Support residents interested in workforce development, education, and training opportunities.

• Coordinate referrals to employment, education, and financial empowerment partners.

• Facilitate or coordinate orientations, workshops, and group activities related to self-sufficiency and economic mobility.

  Escrow & Incentive Support: 

• Monitor FSS escrow accrual in coordination with FSS supervisor, Housing Operations and Finance.
• Assist with the verification of Homeownership escrow.

Core Competencies:

• In-depth knowledge of HUD regulations governing the FSS program, Section 8 vouchers, and public housing operations.
• Proficient in coaching low-income families in setting self-sufficiency goals to include asset-building strategies, debt-to-income management, credit optimization, and homeownership paths.
• Demonstrated ability to apply empathetic coaching techniques, establish professional boundaries, and navigate complex cultural and socio-economic dynamics.
• Ability to conduct annual/interim reexaminations for program participants.
• Ability in maintaining detailed, audit-ready paper or electronic participant files, input required participant progression benchmarks into the PHA's databases (e.g., Yardi, TAAG) for HUD Form 50058 submission.

Minimum Qualifications:

· Bachelor’s degree from an accredited institution in social work, human services, public administration, or a related field.

· Minimum of 2 to 3 years of experience in PHA self-sufficiency programs and case management.

· Must successfully pass a criminal background screening.

Preferred Qualifications:

· Master’s degree from an accredited institution in social services, public administration, or related graduate studies.

· FSS coordinator certification

Technology Proficiencies:

· Strong proficiency in Microsoft Office applications, particularly MS Word, MS Excel, and MS Teams.

· Proficiency with YARDI, TAAG or similar Public Housing and case management applications.

Working Conditions and Physical Requirements:

• Primarily performed in an office environment.
• Prolonged periods of sitting, computer use, and communication with FSS participants, staff, and service providers.
• May occasionally work across LMHA communities, office settings, and partner locations.
• Occasional evening or weekend work may be required.

Disclaimer: This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify or assign other duties as organizational needs require.