Under the direction of the Information Technology (IT) Director, the Help Desk Supervisor leads the team providing installation, maintenance, and support services for various technologies, including desktop computers, VoIP telephones, audio-visual equipment, printers, copiers, and related software applications. This is a salaried, working supervisor position for the I.T. Help Desk, which provides essential support to all administrative and clinical departments during operating hours. Occasional after-hours duties are required and this position will be a part of the on-call rotation.
The Help Desk Supervisor should be an experienced technician with a strong working knowledge of Windows-based systems, have excellent customer service skills, the ability to plan and execute help desk projects with minimal disruptions to the end-users, and the ability to lead a team effectively. This role supports other IT operations as needed and works closely with other I.T. roles including the manager of the electronic medical record system team, the I.T. project manager, vendors, and other network and server administrators.
Supervises, manages, and provides performance evaluations for two (2) help desk personnel. Provides input to the Departmental Director for management, budget, and administration matters.
Employee must have or be working towards a Bachelor’s degree in a related field.
Employee must have a working knowledge of desktop and client-server software and applications including but not limited to: MS Windows 7/10, MS Office 2010/2013, MS Windows Server 2008/2012 and MS Active Directory, Adobe Acrobat, HP Printers, Xerox copy/scan/print devices, thin-client technology, cell phones, Cisco VoIP phones, audio-visual support (projectors, TVs, and laptops).
In addition the employee must have a good working knowledge of networking fundamentals and be familiar with the OSI model, DHCP, DNS, TCPIP, and 802.11 wireless technologies.
The following are desired, but not required: A Microsoft Certified Technology Specialist (MCTS) certification, CompTIA A+ or CompTIA Network+ certification, knowledge of virtual server environments (VMWare and MicrosoftHyper-V), eClinicalWorks.
Must possess a minimum of five years general IT Help Desk and/or Desktop Support experience in a networked business environment, with at least one year in a supervisory role.
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Lowell Community Health Center is an Equal Opportunity Employer. We are proud not only of being one of Lowell's largest primary care providers, but of our history serving the community. For over 40 years, Lowell Community Health Center has been offering quality, caring, and culturally appropriate health care services to the people of Greater Lowell, Massachusetts.
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Based in the heart of downtown Lowell, Lowell Community Health Center is currently seeking a Full-Time Registered Nurses in the following clinical areas: ADULT, PEDIATRICS and FAMILY MEDICINE. Apply Here to submit a general application: https://www.vscyberhosting2.com/lowell/ With over 400 employees, the Health Center has expanded and relocated to a new state-of-the-art facility as of December 2012. The Health Center is a diverse, community-based health care organization. Lowell Community Health Center programs have been recognized as national models. The Health Center was also named one of the top five health centers in the nation for excellence in cultural competency. The Health Center's employees speak 28 different languages and over 80 staff are trained in medical interpreting. Patients trust Lowell Community Health Center. Every year, we touch the lives of nearly 50,000 people – or almost half the population of the City of Lowell. More than 90% of Lowell CHC patients are low income, and 46% are best served in a language other than English. Since opening our new comprehensive facility in a renovated mill on Jackson Street in 2012, more than 9,000 additional patients have turned to Lowell CHC for a full range of primary care, including OB-GYN and behavioral health services for adults and children, with over 176,000 visits in 2014. We also have a Pharmacy serving health center patients and others in the community