The Lead Medical Assistant is responsible for effectively working with Clinical Department Manager, Lead Provider and Office Manager in order to provide health care and administrative services to individuals and families in an outpatient primary care environment. The Lead Medical Assistant will work together with the Department Manager to assume responsibility for the management, provision, patient age appropriate competencies and evaluation of medical assistants in their central area of assignment. Assist with telephone and face to face patient communications, physical exams, point of care lab testing and patient education. The Lead Medical Assistant will respond to patient needs and assures health care services for patients and families are reflective of Lowell Community Health Center mission and values. Incumbent works as part of the Medical Assistant team and assists in the continuity of health care for patients.
Under the direction of the department manager, the Lead MA will supervise Medical Assistants in day-to day activities. Will orient, teach, monitor and conduct periodic competencies to all Medical Assistants. Will perform MA function as needed. Work with Office and Department Manager to oversee and manage efficient patient flow. Work with Department Manager to facilitate the resolution of staff grievances/complaints following Lowell CHC guidelines and policies where required. Functions as a patient advocate and communicates warmth and understanding to the patient and their families. Work with Providers in order to meet or exceed minimum threshold requirements in all core clinical measures within established clinical guidelines.
The Lead MA will have a high school diploma or equivalent. Lead MA will also hold a certificate noting successful completion of a formal MA training program with state certification. Must have two to three years of Medical Assisting experience, preferably in an outpatient setting. Supervisory experience preferred but not required. Experience with an electronic medical record system highly preferred. Current CPR certificate required.
Lowell Community Health Center is an Equal Opportunity Employer. We are proud not only of being one of Lowell's largest primary care providers, but of our history serving the community. For over 40 years, Lowell Community Health Center has been offering quality, caring, and culturally appropriate health care services to the people of Greater Lowell, Massachusetts.
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Based in the heart of downtown Lowell, Lowell Community Health Center is currently seeking a Full-Time Registered Nurses in the following clinical areas: ADULT, PEDIATRICS and FAMILY MEDICINE. Apply Here to submit a general application: https://www.vscyberhosting2.com/lowell/ With over 400 employees, the Health Center has expanded and relocated to a new state-of-the-art facility as of December 2012. The Health Center is a diverse, community-based health care organization. Lowell Community Health Center programs have been recognized as national models. The Health Center was also named one of the top five health centers in the nation for excellence in cultural competency. The Health Center's employees speak 28 different languages and over 80 staff are trained in medical interpreting. Patients trust Lowell Community Health Center. Every year, we touch the lives of nearly 50,000 people – or almost half the population of the City of Lowell. More than 90% of Lowell CHC patients are low income, and 46% are best served in a language other than English. Since opening our new comprehensive facility in a renovated mill on Jackson Street in 2012, more than 9,000 additional patients have turned to Lowell CHC for a full range of primary care, including OB-GYN and behavioral health services for adults and children, with over 176,000 visits in 2014. We also have a Pharmacy serving health center patients and others in the community