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Serve as the primary contact for new and established patients and customers accessing services at Lowell CHC. Greets and welcomes patients and customers in a welcoming and professional manner. Registers patients with accuracy and efficiency, updates demographics, verifies insurance eligibility and collects co-pays. Inform patients of their rights and responsibilities as an Lowell CHC patient. Work collaboratively with other members of the health care team in order to provide superior patient care delivery. Provides overall excellent customer service to every patient.
• Meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
• Respect and maintain privacy and dignity of patients/clients and co-workers: assure patient/client confidentiality at all times.
• Provide customers with courteous, friendly, fast and efficient service
• Work efficiently both individually and within a team to accomplish required tasks
• Assure the readiness of the registration areas for each working day, have front desk activities fully operational at the start of business hours
• Assist patients in properly completing required forms, ensure that all required forms are obtained, completed and signed.
• Accurately register and input patient demographics into the computer system according to practice protocol
• Verify insurance coverage where applicable according to LCHC protocol, refer to health benefits department if needed
• Assign chart numbers and organize new patient paperwork according to practice procedures and ensure that the medical record is ready for medical staff.
• Collect cash and credit card payments, record payments, provide receipts as needed and balance co-payments at the end of your shift
• Participate in staff and educational meetings
• Provide excellent customer service to both external and internal customers
• Perform other work-related duties as assigned
• Oversee the registration area, ensuring that potential delays are communicated to patients and/or departments.
• Maintains current knowledge of registration processes, health center systems and changes.
• Works closely with Health Benefits, Referrals, Health Information and Clinical Departments to ensure all required information is gathered accordingly
• Where needed, provide cross –coverage and back-up staffing support to other functions of the Patient Service Center including the Welcome Desk.
High school diploma or equivalent, minimum of one year’s experience in a customer service related position preferably in a health care setting. Knowledge of Health Care system and insurance eligibility is a plus. Experience working with diverse communities and understanding of multi-cultural beliefs, practices and cultures is a plus.
Bi-Lingual: English and Spanish required.
Schedule requires Tuesdays and Thursday evenings and rotating Saturdays as needed.
Evenings may vary depending on coverage needed.
Lowell Community Health Center Hours of Operations:Mon - Wed: 7:30 am - 8:30 pmThu - Fri: 7:30 am - 5:00 pmSat: 8:30 am - 1:30 pm
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Must possess excellent customer service skills such as the following: Must be able to work independently and with other members of the team, possess good written and verbal communication skills, have the ability to get along with others while getting the job done, be culturally sensitive, friendly and an empathic listener. Must have patience, determination, and persistence to solve patients/customer issues and complaints.
Possess strong commitment to the team, contribute expertise and follow leadership directives at appropriate times. Must be detail oriented and have the ability to multi-task. Data entry, computer and phone skills are required. Must have the ability to remain calm and professional in a fast paced environment.
Lowell Community Health Center is an Equal Opportunity Employer. We are proud not only of being one of Lowell's largest primary care providers, but of our history serving the community. For over 40 years, Lowell Community Health Center has been offering quality, caring, and culturally appropriate health care services to the people of Greater Lowell, Massachusetts.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Based in the heart of downtown Lowell, Lowell Community Health Center is currently seeking a Full-Time Registered Nurses in the following clinical areas: ADULT, PEDIATRICS and FAMILY MEDICINE. Apply Here to submit a general application: https://www.vscyberhosting2.com/lowell/ With over 400 employees, the Health Center has expanded and relocated to a new state-of-the-art facility as of December 2012. The Health Center is a diverse, community-based health care organization. Lowell Community Health Center programs have been recognized as national models. The Health Center was also named one of the top five health centers in the nation for excellence in cultural competency. The Health Center's employees speak 28 different languages and over 80 staff are trained in medical interpreting. Patients trust Lowell Community Health Center. Every year, we touch the lives of nearly 50,000 people – or almost half the population of the City of Lowell. More than 90% of Lowell CHC patients are low income, and 46% are best served in a language other than English. Since opening our new comprehensive facility in a renovated mill on Jackson Street in 2012, more than 9,000 additional patients have turned to Lowell CHC for a full range of primary care, including OB-GYN and behavioral health services for adults and children, with over 176,000 visits in 2014. We also have a Pharmacy serving health center patients and others in the community