The Service Line Executive Director is responsible for the overall growth, strategic development, operational performance, and clinical program advancement of a designated service line across Loyola University Health System. This leader develops and executes annual operating plans, drives clinical and financial performance, and partners with physician and administrative leaders to expand services, improve patient outcomes, and strengthen market presence.
The role collaborates across the care continuum, including inpatient, outpatient, faculty practice operations, network affiliates, partner hospitals, and physician groups. The Executive Director serves as a strategic leader focused on quality, patient experience, program growth, physician engagement, operational excellence, and financial performance.
This position has significant organizational impact and requires the ability to navigate complex healthcare environments, develop innovative care models, and lead large multidisciplinary teams.
Develop and execute comprehensive service line growth strategies aligned with organizational priorities.
Partner with physician and executive leadership to identify, develop, and implement new clinical programs and services.
Lead the annual operating plan process, establishing measurable goals related to growth, quality, patient experience, and financial performance.
Present strategic business plans and service line proposals to executive leadership, governance committees, and approval bodies.
Collaborate with clinical leaders, operational teams, faculty practice leadership, home care, and ambulatory care teams to optimize the continuum of care.
Establish and monitor key performance indicators across quality, patient experience, growth, operational efficiency, and financial outcomes.
Develop action plans to address performance gaps and achieve organizational and service line goals.
Lead initiatives that enhance patient access, care coordination, and clinical outcomes.
Collaborate with the Network Development Team to establish, expand, and manage clinical affiliate programs.
Serve as the primary Loyola representative for affiliated hospitals, health systems, and physician groups.
Build and maintain strong relationships with internal and external stakeholders to advance strategic objectives.
Identify and implement mutually beneficial solutions that strengthen partner relationships and drive organizational growth.
Ensure continuous compliance with The Joint Commission (TJC), Illinois Department of Public Health (IDPH), and other regulatory and accrediting agencies.
Develop compliance monitoring systems and corrective action plans when needed.
Pursue program distinctions, certifications, and recognitions that enhance market position and program reputation, including national rankings and specialty designations.
Oversee service line financial performance, budgeting, forecasting, and resource allocation.
Monitor reimbursement trends and collaborate with contracting teams to optimize payer relationships and revenue opportunities.
Evaluate business opportunities, market trends, and competitive dynamics to support long-term growth strategies.
Develop business cases and operational plans supporting program expansion and sustainability.
Partner with clinical leadership to continuously improve patient, family, and referring provider experiences.
Identify opportunities to enhance value, access, communication, and service delivery.
Drive initiatives that support Service Excellence standards and patient-centered care.
Assess facility and infrastructure needs to support program growth and operational effectiveness.
Collaborate with facilities and development teams to secure resources, capital investments, and philanthropic support when appropriate.
Ensure facilities effectively support patients, providers, staff, and referral partner needs.
Lead, mentor, and develop a large multidisciplinary team of 30+ employees.
Oversee staffing, hiring, onboarding, performance management, compensation administration, and employee engagement efforts.
Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Promote Loyola's Magis values of Care, Concern, Respect, and Cooperation.
Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Nursing (MSN), or a related healthcare field.
10+ years of progressive healthcare leadership experience.
5+ years of management experience leading large teams and complex healthcare operations.
Experience developing and executing strategic growth initiatives within a healthcare system, academic medical center, or integrated delivery network.
Demonstrated success in service line management, program development, physician relations, and operational leadership.
Experience within an academic health system or integrated healthcare network.
Experience managing complex clinical service lines across multiple sites of care.
Experience leading partnerships, affiliations, and network development initiatives.
Strong understanding of healthcare reimbursement, contracting, regulatory compliance, and accreditation requirements.
Strategic planning and execution
Financial and business acumen
Physician engagement and relationship management
Healthcare operations leadership
Change management and organizational transformation
Data-driven decision making
Quality improvement and patient safety leadership
Executive communication and presentation skills
Team leadership and talent development
Collaboration and influence across complex organizations
Compensation:
Pay range: $147,201- $242,902
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Annual Bonus: Eligible for incentive compensation annual target as outlined in Plan Document.
Per the Plan Document, Loyola Medicine reserves the right to amend, modify, suspend, or terminate the Plan in whole or in part at any time and for any reason.
Benefits:
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Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Loyola University Medical Center is a major academic medical center providing a wide range of medical services and research.