Operations Coordinator

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Whom are we looking for?

Job Summary | Senior Executive – Remarketing Operations – Contract extension and customer communication

What would you be responsible for?

• Tracking and follow up with Customers and end users for decision at end of lease.
• Coordinate with pricing team, Users and clients, discount approval of extension quotation from the date of lease extension request
• All tasks on Ugo Digit and tickets on desk to be resolved as per given task
• End to end coordination and implementation for contract extension for Ayvens products
• Tracking and follow up with end users & clients for traffic challans closure - Cars tracked traffic challans from the portfolio of cars returning and sharing the tracker with status of traffic challans with return team
• Initiate documents / letters with users/client authorities for online signature and validate ENACH mandate.
  Arranging cancelled cheque copy from the end user for refunding the credit amount - Upload the document for Zoho signature and maintain the repository of client signing documents online

What qualities should you have for us to consider you for this role?

Qualifications and qualities:

• Education: B.com, Post Graduation Degree / Business Administration (BBA)
• Experience: 4-5 Years of Experience:
• Skills:
  • Strong communication and interpersonal skills, ability to work independently and as part of a team
  • Ability to handle end-to-end coordination
  • Managing multiple stakeholders:
  • Customers
  • Clients.
  • Internal teams (pricing, return team)
  • Understanding workflows (lease extension, ticket resolution)

Why Ayvens?  

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.